conflicts events calendar

  • vanbrel

    (@vanbrel)


    1 year, 2 months ago

    hello
    there seem to be conflicts between ocean wp and the plugin “The events Calendar”.

    1. the customizer is not loaded when I want to edit the single-event-page.
    2. changes (like colors, fonts, etc.) in the events calendar section of the customizer are ignored.

    If I switch to another theme, e.g. Astra, everything works.
    What can I do?
    Regards
    Hans

Viewing 5 replies - 1 through 5 (of 5 total)
  • Shahin

    (@skalanter)

    1 year, 2 months ago

    Hello @vanbrel,

    Thank you for reaching out,

    I fully examined the issue you have raised on this topic and could not see it on my end: https://ibb.co/5ddvxHH

    Would you please provide us with some screenshots, a short video, or any documentation of the issue you faced, step by step?

    * You can share the steps of the issue with us so that we can reproduce the issue on our end, somewhere other than your website. Then we’ll find a solution for it. Please upload your files to one of the following online services:
    https://postimages.org
    https://loom.com
    https://drive.google.com
    Or any other service you know.

    In the meantime, please perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue. Continue doing this until you find out what product is causing a conflict with our product. Then provide the details as explained above.

    Please recheck your issue and keep us posted.

    I hope it helps,
    Best Regards

    Thread Starter vanbrel

    (@vanbrel)

    1 year, 2 months ago

    Hello

    I have placed the corresponding pictures here:

    https://drive.google.com/drive/folders/1lXmw-pATMp8Tzkx_g0c_intS4Pm1WiyM?usp=drive_link

    1. the single-event-page viewed with Ocean_WP
    2. the single-event-page as Zakra view.
    3. when opening the customizer, the icon rotates endlessly (with ocean_wp)
    4. with Zakra it is no problem to open the customizer.
    5. here you see the by Ocean_WP ignored events-calendar settings in the customizer.

    Help!!!
    Hans

    Shahin

    (@skalanter)

    1 year, 1 month ago

    Hello @vanbrel,

    Thank you for the update,

    Access to your file is restricted.
    Please make it accessible so we can review the details you provided: https://ibb.co/4nHnsffm.

    Best Regards

    Thread Starter vanbrel

    (@vanbrel)

    1 year, 1 month ago

    Hi

    pls try again

    Hans

    Shahin

    (@skalanter)

    1 year, 1 month ago

    Hello @vanbrel,

    Thank you for reaching out,

    I tried to reproduce the issue on my end but couldn’t find any problems and everything worked fine in all test scenarios: https://ibb.co/20Dhzs4N.

    Please send a live URL where the issue can be seen on your site.

    In the meantime, kindly perform the following steps and let me know the result:
    1. Enable the primary theme(if you are using a child theme).
    2. Head over to WP Dashboard > Plugins.
    3. Deactivate all plugins.
    4. Then, first, activate Ocean Extra plugin.
    5. Check your issue.
    6. Then, activate your plugins one by one
    7. After activation of any plugins, check your issue

    Note: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).

    I hope it helps,
    Best Regards

Viewing 5 replies - 1 through 5 (of 5 total)

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