We’d really love to see this resolved, but there’s no way for us to replicate this issue due to its specific nature.
Could you perhaps create a clone of your site as a staging environment, where this issue can be replicated? With that, you can safely send us the public link to a page where the issue can be experienced.
In the meantime, you can also attempt the following on your site.
1. Turn on WPO debugger at WPO > Settings > Logging settings > Add logging destination and select PHP error log.
2. Trigger the EZOIC error, then check your site’s error log for WPO-related entries. Make sure that WP_DEBUG is not disabled in your wp-config.php.
Send us what you find.
Regards.
Thread Starter
leogc
(@leogc)
Unfortuneately i can not make a Copy of the page (to big), even if so (i have a test area), then the error will not pe copied as well, because the conflict between EZOIC and WP Optimize existst only if the Website is going via the CDN of Ezoic. Which is basically needed to the funcion of EZOIC ad placements.
What i can not understand that is the fact that the Old versions of WP Optimize do not have the effect of “deleting” images, videos etc. from this party websites (embeded codes) even if this codes are not placed by EZOIC. What only happens when Both services are active. and anly happend when WP Optimze is more actual then Version 4.1.1…
Please provide your site address @leogc.
Thread Starter
leogc
(@leogc)
Well, i do not know if you can see somethng without the Update: infos-grancanaria.com
Apologies for the delay, what php version are you using ?
Are your plugins/themes/code up to date, I am getting a lot of errors and warnings in the JS console
https://snipboard.io/snMEa7.jpg
https://snipboard.io/QxiDmE.jpg
In the update, we will have dealt with any deprecations but it does not look like your site has updated to deal with any deprecations so I would recommend dealing with these first and then trying to update WPO.
What WP and php version are you using?
Thread Starter
leogc
(@leogc)
Hi @vupdraft
besides WPO all PlugIns and WP Core etc. is U to date with any Update inclunding todays Updates.
PHP-Version 8.4.12
Looking at your classes, it looks like this might be an example of the media you are having problems with: https://snipboard.io/WkCDmt.jpg
Which is retrieved from: blob:https://infos-grancanaria.com/ec066b44-56d2-4517-aad0-d4cbf4c021b5
is that correct? If not, can you point me to the images that are not shown when you update?
Can you try upgrading WPO and then taking screenshots of all errors/warnings in the JS console?
You can then reactivate.
Thread Starter
leogc
(@leogc)
Hi again,
well before i try an Update i need to know if that will probably work.
Regarding your Screenshot, if that is an Video, yes that will be just blank then. Besides that we have this parts from the Mainpage as example which will not show u then:
https://snipboard.io/ZOUPFt.jpg
https://snipboard.io/vWAwQM.jpg
https://snipboard.io/xqShVA.jpg
If you have seen this parts as well, and maybe know what is causing this, i will maybe try another Update.
Greetings
For screenshot 2, what is it not doing (when the plugin is updated) that it is supposed to do?
Is it fair to say that the issue is with just animation/videos?
I am trying to find what the bits that don’t work have in common.
Thread Starter
leogc
(@leogc)
Screenshoot 2 is for the Booking Form, which the Users can use to find Hotels etc. load via external script.
Most of the Ads are not showing as soon we update. All fine with version 4.1.1
Screenshot 3 is our Paid Counter which loads via external script as well.
If the issue with external links, this seems like it might be CORS related.
When the adds don’t show what error code do you get in the JS console?
Thread Starter
leogc
(@leogc)
What is CORS meaning?
Remeber my website goes via EZOIC and the Ads are placed from them in cache based Website.
The Ads which are placed by manual insertion with my hand on my server directly are not afacted.
Can you try adding the code below to your .htaccess and then updating WPO. Can you then check if the ads from ezoic are showing (it won’t help with any ads that originate from any other server.
What this does is allow content from your the ezoic web server
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "https://direct.adsrvr.org/bid/bidder/ezoic"
</IfModule>
Thread Starter
leogc
(@leogc)
Hello again,
unfortuneatly i can not change something in the htaccess file.
I am going to be honest here, without being able to see the problem, there is not much more I can offer here.
I really need to see any error messages in the JS console when the issue is active.
