Hi @creawebs,
Glad you reached out.
Glad you reached out! There are a wide variety of reasons why you might struggle to get PayPal connected correctly. Some of those reasons we can solve and some may be things that PayPal needs to solve, but I’m here to help you as completely as I possibly can. I’ll give my best recommendations below, and then we can go from there.
First, some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward. If that doesn’t help, we’ll move to the next step.
Next, are there any console errors when you try to connect? Here’s how to check for JavaScript console errors in any browser: https://ww.wp.xz.cn/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
If you find any of these errors, copy/paste them here for me to take a look.
Last, send along your system information. Your system information is one of the most helpful tools for us to use when we start digging in to a potential issue. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
Give this a look and let me know what you find. I’m happy to answer any questions you have along the way.
Hi @creawebs,
It’s been a bit since I’ve heard back, and I know it can take a little extra time to run through the steps we send along. I’m marking this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll be happy to give things a look. Have a great day!
