Connect Account button isn’t working

  • stevehammatt

    (@stevehammatt)


    3 months, 3 weeks ago

    I have installed and activated the SumUp Payment Gateway for WooCommerce.

    However, when I go to the WooCommerce settings, to the Payments tab, and then I try pressing the “Connect Account” button in the SumUp window, I get a “Page Not Found” error and the URL is mywebsite/wp-admin/undefined.

    I just have the regular free SumUp plan, up till now just using a card reader for payments. But now I want to add payment options to our website.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jeremy Billey

    (@elpelorojo)

    3 months, 3 weeks ago

    I have the same problem. I am very interested in a response. For my part, I also contacted support via the SumUp website but have not received a reply.

    SumUp

    (@sumup1)

    3 months, 3 weeks ago

    Dear customers,

    Thank you for reaching out. We are aware of the issue and are working on a resolution.

    Should you need to share more details with us, please reach out to [email protected]

    We apologies for the inconvenience caused.

    Best Regards,

    SumUp Team.

    Thread Starter stevehammatt

    (@stevehammatt)

    3 months, 1 week ago

    I have installed v2.8.2 of the plugin, and its changelog says “Fixed: website connection issues and improved plugin onboarding flow”.

    However, pressing the “Connect Account” button still gives me the exact Page Not Found error as before.

    Do I have to do something different to take advantage of this fix?

    Thread Starter stevehammatt

    (@stevehammatt)

    2 months, 3 weeks ago

    I just updated the plugin to 2.9.0. Same problem.

    Thread Starter stevehammatt

    (@stevehammatt)

    2 months ago

    Still not working in 2.9.1 of the plugin.

    Thread Starter stevehammatt

    (@stevehammatt)

    1 month ago

    For the benefit of others, SumUp support reached out to me and asked me for more details of my setup, which I’ve now provided to them.

Viewing 6 replies - 1 through 6 (of 6 total)

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