The plugin has been connected to omnisend, but I continue to get a notice asking to connect store to omnisend. I also get a notice on omnisend stating, action needed: update omnisend woocommerce plugin and add missing permissions. I click fix it now and it does not do anything. Neither of these notices will go away.
Thanks for bringing this to our attention, we sorry to hear you’re running into this connection issue. To help our clients resolve WooCommerce connection issues more quickly, we’ve prepared a step-by-step guide that covers the most common causes and how to fix them.
If the issue persists after going through these steps, feel free to share the following so we can investigate further:
Your Brand ID (you can easily find and copy it by clicking on your store’s name in the Omnisend app)
Screenshots of the notices shown in both the Omnisend app and on the WooCommerce plugin page.
Please keep us posted! If the issue isn’t resolved after following the steps in the guide, feel free to share the requested information so we can continue working through it with you.
Hi, we have the same problem. Start page inside WordPress admins stays the same, just like the “fix it now” button in Omnisend.
During initial activation, these things are done:
rest api user is created
contacts seems to be synched to omnisend
also some sales numbers are synched
In the troubleshooting guide there’s mention of getting to yourdomain.com/wp-json/wc/v3/products. But that should not be public, right. It should be connected via the created rest api user.
Hope this is fix soon. I build shops and it’s the first time i advices omnisend to this shop: http://www.maisonmoie.com, but it’s rather bizar to see that it’s connection is not so fluently.
By the way: no wordfence, https okay, cron job okay;
Thanks for joining the thread and sharing these details, really helpful context.
We’d like to take a closer look at this on our end. Could you please share your Omnisend Brand ID with us? We weren’t able to locate your account in Omnisend using the store URL or name, so sharing your Brand ID will help us find it and look into this more efficiently.
You can easily find and copy it by clicking on your store’s name in the Omnisend app.
Once we have your Brand ID, we’ll investigate this further on our end and keep you informed as we continue working through this with you.
Thanks for sharing your Brand ID. We’ve passed this over to our technical team for further investigation and will get back to you as soon as we have an update.
In the meantime, if anything else comes up or you notice any changes, feel free to reach out, we’re just a message away.
I got a question and a remark. The remark: Omnisends adds the newsletter-signup on the woocommerce checkout hook: woocommerce_after_checkout_billing_form. Not really the best place for sign-up conversion, and out of the box there’s no option to change it. Would be better to use this hook: woocommerce_review_order_before_submit Visual sheet: https://www.businessbloomer.com/woocommerce-visual-hook-guide-checkout-page/
The question: what path can we take to detect B2B vs B2C users; and different languages (in this case: NL and FR).
Thanks for confirming, we’re really glad to hear everything is now working as expected.
We also appreciate you sharing your feedback regarding the WooCommerce hook placement. That’s a great observation, and we’ve passed it along to our product team for consideration in future improvements.
Regarding your question about identifying B2B vs B2C users and handling different languages (NL/FR), could you please share a bit more detail on what you’d like to achieve? With a bit more context, we’ll be happy to look into it and suggest the best approach for your setup.
Looking forward to your reply so we can help you find the best approach.
