Connection Error api.redux.io/gfonts

  • Resolved nhadathoanglinh

    (@nhadathoanglinh)


    4 years, 10 months ago

    Hi, I’m Hiep,
    My wordpress site are extremely slow after update the lastest version of redux plugin.
    I’ve to install Query Monitor plugin to findout why it happen.
    Seems like the plugin can’t connect to api.redux.io/gfonts (Link to Screenshot)
    Even after 4.2.10 updated the error is still happen.
    I’m using Houzez theme.
    Pls help me fix this.
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Kev Provance

    (@kprovance)

    4 years, 10 months ago

    This isn’t specifically a plugin issue, but rather a server issue. I shall pass it on to the appropriate persons.

    I’d also go to the admin screen, select Tools > Redux Framework and select the Health tab. Make sure the appropriate libraries are installed. Anything with a red x to it means there’s a problem.

    Plugin Author Kev Provance

    (@kprovance)

    4 years, 10 months ago

    If you click here: https://api.redux.io/gfonts you’ll see the JSON data comes right up. If you’re still getting a timeout through WordPress, then there’s a config issue someplace, probably a PHP or WordPress memory limit.

    Thread Starter nhadathoanglinh

    (@nhadathoanglinh)

    4 years, 10 months ago

    I’ve contact my hosting support, they increase the PHP memory limit 4 times (to 2048M) , Also i’ve increase WordPress Memory Limit in wp-config.php but nothing changes.
    The error still showing by Query Monitor:
    GET https://api.redux.io/gfonts (cURL error 28: Failed to connect to api.redux.io port 443: Connection timed out).
    I’m still waiting for some advice from you and Hosting Support to fix this.

    Thread Starter nhadathoanglinh

    (@nhadathoanglinh)

    4 years, 10 months ago

    After hosting provider do some technical things…
    Everything seems working fine now,
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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