Connection issue?

  • Resolved kevinhaggertyridgecrestnccom

    (@kevinhaggertyridgecrestnccom)


    3 months, 1 week ago

    I have an error in the WP backend that states: “Constant Contact Forms has experienced issues that may need addressed and functionality may be missing. Please enable the “Support” checkbox under the Support tab in Constant Contact settings and start a forum support thread. Our support team will aid with further steps.”

    Debug Log:

    “[2026-2-16, 22:10] API.INFO: ConstantContact_API::get_lists:449 unauthorized: Unauthorized [] []”

    I disconnected and then re-authorized Constant Contact. Just need help making sure everything is ok now.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 months, 1 week ago

    Hi @kevinhaggertyridgecrestnccom

    Yes, the disconnect and reconnect would be steps that we recommended taking next so you’re ahead of the curve for this. The plugin got to a state where it wasn’t able to self maintain connection any more.

    Thread Starter kevinhaggertyridgecrestnccom

    (@kevinhaggertyridgecrestnccom)

    3 months, 1 week ago

    Got it. Is there a way for me to know if the problem has been resolved?

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 months, 1 week ago

    I can do a test submission to the form and have you confirm receiving the new signup in the chosen list, if you’d like.

    Thread Starter kevinhaggertyridgecrestnccom

    (@kevinhaggertyridgecrestnccom)

    3 months, 1 week ago

    Sure. Thank you

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 months, 1 week ago

    Where can the form be found?

    Thread Starter kevinhaggertyridgecrestnccom

    (@kevinhaggertyridgecrestnccom)

    3 months, 1 week ago

    https://ridgecrestconferencecenter.com/

    It’s the newsletter signup near bottom of page

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 months, 1 week ago

    Sorry, not seeing any forms from the plugin here. Closest I can find is the RFP button which pulls up a GravityForms based form.

    Thread Starter kevinhaggertyridgecrestnccom

    (@kevinhaggertyridgecrestnccom)

    3 months, 1 week ago

    View post on imgur.com
    The form on the left, titled: “Ridgecrest Newsletter” is a Constant Contact form.
    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 months, 1 week ago

    Couple things.

    1. I was just seeing a blank space in that spot, to the left of the Planners Guide, when viewing in Firefox, my daily browser. It showed up finally in Chrome.
    2. That’s definitely a Constant Contact based form, but it’s not one coming from the Forms plugin here. That’s looking like one of the Copy/Paste forms that the CTCT Dashboard provides once you’ve designed something in there.

    Because you may not actually be utilizing the plugin at the moment, you may also not need to keep it. The forms we provide are placed via block, shortcode, or classic widget.

    mstrwks

    (@mstrwks)

    2 months, 1 week ago

    So, I disconnected and reconnected as instructed, and now it’s showing conflicting messages. At the top of the page, it says “DISCONNECTED”, and down in the box farther down the page it says “DISCONNECT”, as if it IS connected, and if I want to disconnect I need to hit the button. What’s going on with this app?

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    2 months, 1 week ago

    @mstrwks Let’s get a dedicated thread started for your issue, if you could be so kind. We’ll respond in more depth there instead of resuscitating this resolved thread.

    mstrwks

    (@mstrwks)

    2 months, 1 week ago

    Will do.

Viewing 12 replies - 1 through 12 (of 12 total)

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