Connection Loop Issue with Profile Builder

  • Resolved ayoub667

    (@ayoub667)


    1 year, 5 months ago

    Hello,

    I am currently experiencing an issue with the connection and restricted content display using Profile Builder. When logging in with a user account, the page enters an infinite reload loop without displaying the restricted content.

    This problem started today, and everything was functioning perfectly until now. I haven’t made any significant changes recently, so I don’t understand the cause of this issue.

    Could you please check if this might be related to a Profile Builder misconfiguration or provide guidance on how to troubleshoot this issue? I am happy to share logs or additional details if necessary.

    Thank you in advance for your assistance.

    Best regards,

    Ayoub

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    1 year, 5 months ago

    Hi @ayoub667,

    1. ​Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Profile Builder (make sure the plugin version can be seen)?
    2. Could you please go to your site’s Dashboard -> Pages -> edit the page where you have this issue -> and share a screenshot where it can be seen exactly how the Profile Builder Content Restriction functionality was applied there?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

    Thread Starter ayoub667

    (@ayoub667)

    1 year, 5 months ago

    Hi,

    Thank you for your response. As requested, I’ve taken the necessary screenshots:

    You can find the screenshot of the installed plugins and the Profile Builder Content Restriction setup on the problematic page via this link:

    https://snipboard.io/ZmGxBW.jpg

    Please let me know if you need further details or assistance.

    Best regards,

    Ayoub

    Plugin Support alexandrubodea

    (@alexandrubodea)

    1 year, 5 months ago

    Hi @ayoub667,

    I can see that the thread was marked as resolved. Has the issue been fixed?

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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