I’m not sure if Yehudah can see my problem above, but I would really appreciate some help with this please.
I need to know if I can solve this problem without having Microsoft 365 please? I am having problems understanding your linked post as it contains too many technical words that I don’t understand.
If so, are you able to guide me as to how to fix the problem please
Many thanks
Kathy
Hi sewdainty. No you do not need necessarily Microsoft 365.
I think that the linked post is too specific, maybe the author used it because he do not have a more specific post at the moment.
You could try to obtain some more information about the problem trough the plugin’s tests. There is a connectivity test and a diagnostic test.
Hope it helps
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This reply was modified 4 years, 3 months ago by
ant8.
Thank you for taking the time to reply @ant0nio I really appreciate it.
Hi @sewdainty
Hope you all are doing good.
Let me reproduce this issue on my test site and start working on it, will get back to you soon with updates.
Thanks
@sewdainty
We have replied to your email, please check.
Thanks
Thank you so much for your reply @haseeb0001 I really appreciate it.
I’m sorry but I cannot see your email reply and I have checked everywhere for it
Are you able to re-send it please?
Many thanks for helping me solve this problem
Kathy
@sewdainty Sorry the last message was the wrong message, Please update the plugin and test it and let me know about your issue is fixed or not.
@sewdainty
We haven’t heard from you so we’re going to mark this thread as resolved. Feel free to open a new one if you need it.
Thanks
Good Morning @haseeb0001
Sadly I did not receive a notification of the message that you sent to me a month ago asking if the problem has been resolved or not. The problem is still not fixed as I really do not understand what I need to do to fix it – I am not good at understanding any computer jargon!
This plugin hasn’t been working for about 4 months and means that every customer purchase made I have to send an email myself to confirm the order to the customer.
Could you please help me fix it.
Thank you
Kathy
@sewdainty Hi,
Share Send a test mail report and Diagnstoic test report.
Share setting page screenshot also.
Can you share complete details about your issue?
thanks
Hi there, thank you so much for your quick reply. I really appreciate it.
Below is the link to the setting page ..
When I send a test email, the message reads ‘failed – check the plugin email log for more info’. When doing this the status shows as connection timed out and the solution takes me to this page ..
https://postmansmtp.com/office365-smtp-connection-timed-out/
I have tried to understand this page but cannot understand the technical computer wording.
I’m not sure how to find the diagnostic test report. I’m sorry but I’m not very good with the technical side of things.
Basically the problem that I am having is that when I sell an item, the customer no longer receives the automatic email to acknowledge this. Any order placed will just show in the email log as ‘connection timed out’. This should read ‘sent’ when it is working correctly.
I hope this helps you to be able to help me.
Once again many thanks
Kathy
I’m not sure if I should have tagged your name in my reply above @haseeb0001 – hope you get my message above!
Kathy
@haseeb0001 I have taken screenshot of the setting page, but not sure how to share this on here. I can send it to you via email if this helps?
@sewdainty
You can upload it to any image uploader website like Awsome screenshot or you can upload it to Wetransfer and share the link here.
I am trying to share the screenshot of the settings page and have used Wetransfer before, but it only allows you to send the image to an email address.
Do you have an email that we can resolve this issue using?
Many thanks
Kathy
