CONNECTION_ERROR

  • Resolved 500PH

    (@500ph)


    5 years, 2 months ago

    Hi,

    I have a license for 5 accounts for Anti-spam and security. Today I tried to add a third account, but I’ll get an error in the anti-spam plugin:
    CONNECTION_ERROR : “cURL error 28: Connection timed out after 10000 milliseconds

    And there is a notification that the license is wrong.

    In the security plugin I have to renew my license.

    Can you please help me to see why it is going wrong, I cann’t find it?

    Thanks, Sophia

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • SergeM

    (@serge00)

    5 years, 2 months ago

    Hello, @500ph.

    We will fix the issue within 2 hours. Please, wait.

    Plugin Support amagsumov

    (@amagsumov)

    5 years, 2 months ago

    Hello, @500ph.

    We have fixed the issue concerning the CleanTalk Servers and now the service is working fine.

    We are sorry for the inconveniences caused.
     
    Have a great day.

    Thread Starter 500PH

    (@500ph)

    5 years, 2 months ago

    Hello Amagsumov,

    I still have the problem.
    I cleared the cache, removed and reinstalled the plugins, created a new activation key. But no changes. Still the ‘timeout’ and the ‘wrong key’ notifications.

    Hope you can help me.
    Thanks,

    Sophia

    Plugin Support amagsumov

    (@amagsumov)

    5 years, 2 months ago

    Hello, @500ph

    We need some of your personal data in order to fix the issue.

    Please, open a ticket in our private support system:
    https://cleantalk.org/my/support/open

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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