Connectivity Issues

  • Resolved seacrist

    (@seacrist)


    4 years, 7 months ago

    When in the WP Activity Log settings there is an error message at the top of the screen that says: “There are connectivity issues with the database where the WordPress activity log is stored.” I tried to do some searching to see what that means but couldn’t find anything. Do you know what the means and how to fix it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support robertabela

    (@robert681)

    4 years, 7 months ago

    Hello @seacrist

    Thank you for using our plugin.

    I am sorry to read about your issue. This happens because in some edge cases, the plugin creates “empty external database connections” and tries to use them. We will have a patch for this in the next update.

    In the meantime, to solve this please follow the below procedure:

    1) As a precaution, take a backup of the website and the database
    2) Deactivate our plugin
    3) Delete the rows with the following option_name from the wp_options table:

    – wsal_connection-wsalExtConn
    – wsal_adapter-connection
    – wsal_connection-wsalArchConn
    – wsal_archive-connection

    4) Activate the plugin.

    That should do the trick. Can you please let us know once you apply the fix?

    Looking forward to hearing from you.

    Thread Starter seacrist

    (@seacrist)

    4 years, 7 months ago

    That fixed it, thanks!

    Plugin Support robertabela

    (@robert681)

    4 years, 7 months ago

    I am glad that fixed the issue @seacrist

    Please do not forget to rate our plugin and service. These ratings really help us and the plugin.

    Should there be anything else we can help you with, please do not hesitate to ask.

    Have a great weekend.

Viewing 3 replies - 1 through 3 (of 3 total)

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