Consent Not Aquired

  • Resolved dacman

    (@dacman)


    6 years, 8 months ago

    I have had a number of bookings which have been recorded within the dashboard as pending but they have also been marked “consent not aquired” As a result there are no contact details for the bookings. The faulty bookings have been recorded as double entries.

    Urgent assistance would be greatly appreciated.

    D

    • This topic was modified 6 years, 8 months ago by dacman.
    • This topic was modified 6 years, 8 months ago by dacman.

    The page I need help with: [log in to see the link]

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  • fivestarplugins

    (@fivestarplugins)

    6 years, 8 months ago

    Hi dac,

    Sorry for the late reply.

    I see the consent area in your form, but, just to make sure, can you check to see if the checkbox under Bookings > Settings > Privacy > Require Consent is checked? If so, it shouldn’t be possible to submit the form without providing consent.

    Are you able, on your end, to submit a form without checking the box. If so, how do you make it happen? I haven’t been able to do it on your site or any of our test sites.

Viewing 1 replies (of 1 total)

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