Anonymous User 18245252
(@anonymized-18245252)
Hi @ciromuto
The Cookiebot script seems to appear multiple times in your header.
Is it possible that you are using the plugin, but also added the scripts manually to your website ?
If you are using the Cookiebot plugin, you don’t need to add the scripts manually. The plugin will handle all that for you.
Best regards,
Wendy
@craew hello thanks for your answer yes I also inserted the scripts manually.
However, the problem of non-consent of the tc string towards google adsense remains.
Could you help me in any way?
Hi @ciromuto,
1.1 Errors occur when a returning user has a TC string older than August 1st. Forcing consent renewal in the Manager will fix this issue.
2.1a Errors occur when Google Ad Sense executes before the consent string has been generated (which happens when the users submits his/her consent). This is likely due to categorizing the cookies set by Google Ad Sense as anything other than Marketing.
Can i forcing consent for there user old ?
Plugin Support
Rune
(@runecybot)
Hi Ciro,
You can do this by clicking the Renew now button in the Cookiebot Manager under User consents.
I have already done this procedure yesterday and the 1.1 error does not disappear from my adsense console.
how should i solve?
Hi @ciromuto
This isn’t an actually error, it’s just a notification that the tcString indicates that Google Ads Sense wasn’t consented to by a user.
This will happen if a user opts out of Marketing cookies, or specifically disallowed Google as a vendor.
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This reply was modified 5 years, 8 months ago by
Richard.
disgracefully today google again found errors 2.1a and 1.1. what should i do to fix?
just to understand … did you de supproto cookiebot go on vacation? I have been waiting for a solution to this problem for almost a month. your last supproto arrived last Thursday and still hasn’t solved anything. how do we want to do?
Dear Ciro
We’re still here, but unfortunately at this time we are not able to offer support outside of regular EU business hours.
We are looking into the issues reported. To move things forward we need you to correct your implementation as suggested in our ticket dialogues. This is an issue occurring specific to your implementation and not one that can be mended from the Cookiebot side of things.
We will follow up shortly in your open ticket with our support team. We ask kindly that you keep communication in one single ticket thread to allow for all information to be present in the case and to help us help you faster.
