Consistent Disconnects Plugin To Server

  • Resolved dglick5

    (@dglick5)


    6 months ago

    Hi – Cleantalk is consistently disconnecting from the server on this domain and because of that, no one can send email from the forms. Please see the image – that’s all I get when logging into the site, then I have to go back into your site and re-add the domain to get it to work again. Can you please look into this for me ASAP?

    Thank you.

    David Glick

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dglick5

    (@dglick5)

    6 months ago

    More images showing the issues:

    This is what happens when I then click the Get access key button


    Then I have to copy the key out of Cleantalk again and paste it then save it. I shouldn’t have to do this and my client shouldn’t have to contact me to tell me the forms aren’t working.

    Thank you again.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    6 months ago

    Hello,

    Unfortunately, I don’t see images in your messages. Could you provide us with more details about the issue? Could you contact us through our private Ticket System:

    https://cleantalk.org/my/support/open

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 months, 4 weeks ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 3 replies - 1 through 3 (of 3 total)

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