Constant Contact Form Issues

  • Resolved davidccg1

    (@davidccg1)


    5 years, 3 months ago

    Hi,

    I received the following errors:

    [2021-02-13 21:31:31] API.INFO: ConstantContact_API::add_list:323 – http.status.not_found – No matching resource was found for the supplied URL. [] []
    [2021-02-13 21:58:59] API.INFO: Contact set to be created [“Extra information”,[{“form”:”Newsletter Signup”}]] []
    [2021-02-13 21:58:59] API.INFO: ConstantContact_API::add_contact:527 – http.status.bad_request – Bad request. [] []

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    5 years, 3 months ago

    Hi David,

    As an initial step to try and debug what’s going on, can you visit your Lists menu area and along the top click the UI that indicates performing a re-sync?

    Thread Starter davidccg1

    (@davidccg1)

    5 years, 3 months ago

    Thanks for the reply. This seems to have fixed the as instances of test submissions are being logged.

    There’s a second error, and I tried to find a similar thread, but nothing quite matches. The submit/send button is not displaying at all. In admin mode, the edit button displays but it’s not clickable. What seems to be happening is the entire form is rendering as a submit button. When I click anywhere in the form, the error message appears prompting me to fill out the required fields. When the required fields are filled, I can click enter or on the form to submit.

    The form is not currently available on the live site. I have tried adding the form as a footer widget, and I have also tried placing it on a blank test page. The results are the same.

    Thanks again.

    Plugin Author Constant Contact

    (@constantcontact)

    5 years ago

    Any changes or new developments here? or has things been working pretty good lately?

    Thread Starter davidccg1

    (@davidccg1)

    5 years ago

    Thanks for the follow up. From the best we could tell, there is a conflict with theme, which has not been updated in 5-7 years. We’ve kind of tabled this issue while the client decides whether or not to upgrade to a newer theme.

    Plugin Author Constant Contact

    (@constantcontact)

    5 years ago

    Makes sense. Hopefully if they decide to, the new theme upgrade goes well, and then marketing efforts can be resumed here.

    Let us know if you need anything else. We’ll be here.

Viewing 5 replies - 1 through 5 (of 5 total)

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