Constant Contact Forms has detected errors

  • Resolved decellebranding

    (@decellebranding)


    5 months, 3 weeks ago

    Hi there, the form I’ve attached on the URL is where we are hosting a free guide. It seems as if the Free Guide is not working as intended and there’s a constant loop of reconnecting to Constant Contact, even if I’m logged in and everything works. Can I get some assistance on what to do? We essentially are trying to have our CC form be a lead generation. Client gets redirected to a page with a download to a PDF in exchange to being put on the list… but now, the list is not working and the form lists clickable in the plugin are not showing up.

    [2025-11-03T18:24:24.032443+00:00] API.INFO: ConstantContact_API::get_lists:420 server_error: [] []
    [2025-11-14T20:00:29.921434+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-15T20:08:16.780790+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-16T22:16:30.394159+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-18T00:30:20.604748+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-19T01:12:06.879339+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-20T01:44:00.717049+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-21T01:45:32.641773+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-22T01:58:09.640781+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-23T02:36:12.105989+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-24T03:02:55.727999+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-25T04:09:51.574925+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-26T04:17:24.941942+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-27T04:42:53.567091+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-28T09:05:46.850959+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-29T09:34:12.041067+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-30T10:57:11.811309+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-01T14:45:51.799806+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-02T15:36:36.420176+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-03T16:14:17.657414+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-04T16:17:52.185476+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-05T16:22:27.989531+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-06T17:17:04.036317+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-07T18:43:13.616589+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-08T18:58:40.169332+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-09T19:15:12.998218+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-10T19:36:00.520457+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-11T19:44:34.742766+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-12T20:15:54.884001+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-12, 21:11] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-12-12, 21:11] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-12-12, 21:11] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-12, 21:12] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-12, 21:12] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    5 months, 3 weeks ago

    Hi @decellebranding

    At some point, the plugin and code got into a state where it was no longer able to refresh its access tokens, and needs someone to manually kick it in the britches so to speak.

    Use the “Disconnect” Submenu item and screen instructions to fully disconnect, and then that page should prompt for getting and pasting a new authorization code to get things tied back together.

    Thread Starter decellebranding

    (@decellebranding)

    5 months, 3 weeks ago

    Hey there! I did that already a few times. I go back to edit the list/check things out and it says there’s an error. I populated a new token in the Constant Contact website and it looks connected then, it disconnects.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    5 months, 3 weeks ago

    Can you provide an updated error log if one is available?

    Thread Starter decellebranding

    (@decellebranding)

    5 months, 3 weeks ago

    [2025-11-03T18:24:24.032443+00:00] API.INFO: ConstantContact_API::get_lists:420 server_error: [] []
    [2025-11-14T20:00:29.921434+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-15T20:08:16.780790+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-16T22:16:30.394159+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-18T00:30:20.604748+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-19T01:12:06.879339+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-20T01:44:00.717049+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-21T01:45:32.641773+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-22T01:58:09.640781+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-23T02:36:12.105989+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-24T03:02:55.727999+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-25T04:09:51.574925+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-26T04:17:24.941942+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-27T04:42:53.567091+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-28T09:05:46.850959+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-29T09:34:12.041067+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-11-30T10:57:11.811309+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-01T14:45:51.799806+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-02T15:36:36.420176+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-03T16:14:17.657414+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-04T16:17:52.185476+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-05T16:22:27.989531+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-06T17:17:04.036317+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-07T18:43:13.616589+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-08T18:58:40.169332+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-09T19:15:12.998218+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-10T19:36:00.520457+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-11T19:44:34.742766+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-12T20:15:54.884001+00:00] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-12, 21:11] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-12-12, 21:11] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-12-12, 21:11] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-12, 21:12] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-12, 21:12] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-13, 21:17] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-14, 16:01] Error: .INFO: Invalid state or auth code! [] []
    [2025-12-14, 16:01] Error: .INFO: Invalid state or auth code! [] []
    [2025-12-15, 16:00] Error: .INFO: Invalid state or auth code! [] []
    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    5 months, 3 weeks ago

    Very curious that it’s not showing typical log details that should be recorded for successful refreshes. hmmm

Viewing 5 replies - 1 through 5 (of 5 total)

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