Constant Contact Forms has experienced issues

  • Resolved Matt Scheidler

    (@matt6303)


    1 year, 1 month ago

    Per the message on the Dashboard and the guidance here at w.org, I am opening a new ticket to report my issue. Mine is a brand new site that we’re actually launching to the public later today. The connection was good when we first established it a few weeks ago and I hadn’t been back to this until today as we’re preparing to launch.

    [2025-04-22T04:10:29.243981+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T04:13:47.508408+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T04:13:47.687194+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T04:13:48.076098+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T04:13:55.713763+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T04:13:55.890787+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T04:13:56.225515+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T04:29:50.669405+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T04:29:50.844962+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T04:29:50.961072+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T14:09:56.142152+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T14:09:56.628603+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T14:09:56.861815+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T15:32:05.559580+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T15:32:05.758469+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T15:32:05.953242+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T15:48:06.650840+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T15:48:06.872287+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T15:48:07.325711+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T16:03:31.267227+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T16:03:31.449226+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T16:42:26.825484+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T16:42:27.057558+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T16:42:27.367706+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T18:27:50.740604+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T18:27:50.972569+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T18:27:51.087165+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
    [2025-04-22T19:02:41.553450+00:00] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-04-22T19:02:41.732504+00:00] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-04-22T19:02:41.848304+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 year, 1 month ago

    Looks like the plugin got into a state where it couldn’t self manage its API keys/tokens any more, and will need to have you manually do the connection process again.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 year, 1 month ago

    Edit/delete as duplicate.

    Thread Starter Matt Scheidler

    (@matt6303)

    1 year, 1 month ago

    Michael, thank you. I waited until after we launched the site and then reconnected as you suggested. It looks like we’re all good now. I’ll perform this action again, as a first step, should we encounter problems in the future. I appreciate your prompt support.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 year, 1 month ago

    Hopefully it remains stable and self managing overall, and we’re always trying to help ensure that as best we can, and make improvements where able.

Viewing 4 replies - 1 through 4 (of 4 total)

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