Constant Contact plugin does not connect.

  • Resolved eddier8812

    (@eddier8812)


    1 year, 2 months ago

    Hi.

    A few days ago, the Constant Contact plugin got disconnected. When I try to reconnect it and enter the code provided by the Constant Contact platform, the status still appears as “disconnected” after saving it.

    I tried reverting to previous versions of the plugin, but the issue persists. We need assistance because, even if I generate multiple codes to connect the plugin, it does not work.

    Additionally, in the forms, when someone submits their information, a message appears saying it was sent successfully, even though we know the plugin is not connected.

    This is the page where we have Constant Contact installed: https://chicagocanvas.com/

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 year, 2 months ago

    Can you visit the CTCT Settings submenu and the Support tab, there you should have a setting to enable to reveal a Debugging submenun that houses some error logs. I’d like to see what may be present there, regarding connection attempts.

    Thanks.

    Thread Starter eddier8812

    (@eddier8812)

    1 year, 2 months ago

    Thank you for responding, but I am inside the Constant Contact platform and I don’t see where to view the error report. Could you provide more details? I can’t find the Support tab in the menu.

    Also, how can I send screenshots to show where I am?

    This is the error generated by the plugin.

    [2025-03-10T15:47:00.562365+00:00] Error: .INFO: Invalid state or auth code! [] []

    • This reply was modified 1 year, 2 months ago by eddier8812.
    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 year, 2 months ago

    This would be from your WordPress admin dashboard, not constantcontact.com dashboard. Sorry for not clarifying that part.

    I know there are various image sharing services or something like dropbox or google drive. We can also provide an email address that can be used to share files.

    Thread Starter eddier8812

    (@eddier8812)

    1 year, 2 months ago

    No problem, of course! Here is the error report. https://drive.google.com/file/d/1oWkEGxKtfDD2s4cygZx0BaaY6AdrVpr3/view?usp=sharing

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 year, 2 months ago

    And to be certain, you’ve tried at least once or twice in this calendar day, March 11th? Asking since the logs are stopping on the 10th. Curious if we need to get some logging in around failures to connect, even manually.

    Thread Starter eddier8812

    (@eddier8812)

    1 year, 2 months ago

    I sent a report on March 10, but I’m sharing today’s attempts here so you can review them. I would really appreciate your help, as my client needs to resolve this matter with some urgency.

    https://drive.google.com/file/d/14k5wGM54QbfTyU8ZsrOMUo-cDqFesB7g/view?usp=sharing

    Is there a faster support option where I could receive assistance? I have tried several solutions, but I still can’t connect.

    Thank you in advance for your time and support.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 year ago

    My apologies for missing your last reply @eddier8812

    Have you had any change in luck with this? or have you perhaps moved on to a different solution?

Viewing 7 replies - 1 through 7 (of 7 total)

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