Plugin Support
Jasmine
(@hyenokian)
Dear @daneprophoto,
Thank you for the topic.
Please provide us with the following information for further investigation of your case.
- The PHP version you are using.
- The WordPress version you are using.
- The plugin version you are using.
- The link, where the copy protection is enabled.
Looking forward to your response.
Thank you.
Hi Jasmin,
This has been going on for ages, through various versions of WordPress and your own software updates. Very buggy, but I note you have fixed a lot of the previous huge amount of errors. I sometime have to disable this software to be able to work properly.
PHP 8.2.19
WordPress 6.5.5
Secure CP 9.45
https://professionalphoto.online is where we use the CP.
We can upgrade to PHP 8.3 but have not done so as yet as its fairly new.
Regards
Dane
Plugin Support
Jasmine
(@hyenokian)
Dear @daneprophoto,
Thank you for your response.
I want to mention, that we are constantly working on the improvement of the plugin quality.
We are ready to check all the bugs and provide solutions accordingly.
As for this case, we checked the issue and noticed that it is already fixed in the latest version of the plugin.
So, please update the plugin to the latest version and check the case again.
Here is the Update Guide:
https://ays-pro.com/how-to-update-upgrade-ays-pro-plugins
You can make a DB backup for your safety (you can use UpdraftPlus).
By the way, as you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.
Commercial products are not supported in these forums.
Thank you.