Constant problem plugins

Our organization has purchased two separate plugins from this developer (including this one), and they are constant problems. The purchase process is problematic, and requires not only separate purchases, but separate licenses for production and development sites. Additionally, you must install both the free and premium plugins and maintain them, to retain functionality. Any time there is an update to one of the plugins, they break and lose their connection to the developer’s site – claiming the license is expired. Obtaining premium support is usually a weeks-long process of back and forth and re-explaining the problem and troubleshooting steps already taken – only to result in what was originally requested. Expect a 50% uptime if you install this plugin.