Consumer Rights

  • ahamaton

    (@ahamaton)


    8 years ago

    Hi
    I am having a bad experience with a theme I have bought. I am constantly advised to speak to the author about bugs in the theme or just advice about how to work with the theme. However, the author has decided I am asking for too much support and refused to support me. I tried to leave an objective review of my experience but it was removed. I have since been threatened that if I leave a negative review my licence will be suspended. Am I trapped by this i.e. as this is a licensed theme can they actually bring my website down as this is certainly against consumer rights and others should know about this author. By the way I havent mentioned the themes name through fear of them doing something to my site

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  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    8 years ago

    I’ve looked back through your topics on these forums and it does not appear that you’re referring to a theme distributed through ww.wp.xz.cn. Thanks for not mentioning the the theme name — whatever dispute you’re having with the developer/author doesn’t belong here.

    The best advice I can give you is to find another theme and put the bad experience behind you.

    As there’s nothing we can do here to offer you support, I’m closing this topic.

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The topic ‘Consumer Rights’ is closed to new replies.

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