Contact form by codepeople

  • Resolved michelleh01

    (@michelleh01)


    1 year, 2 months ago

    This is the error email I am getting and I have no idea how to fix it, the emails were not coming through for a while, so I went in to check and got this email about the issue. The contact form is by CodePeople

    Any help is appreciated

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.7.2
    Active theme: Divi (version 4.27.4)
    Current plugin: Contact Form Email (version 1.3.53)
    PHP version 8.1.31

    Error Details
    =============
    An error of type E_ERROR was caused in line 71 of the file /home/bespokep/public_html/wp-content/plugins/contact-form-to-email/captcha/captcha.php. Error message: Uncaught Error: Call to undefined function imagecreatetruecolor() in /home/bespokep/public_html/wp-content/plugins/contact-form-to-email/captcha/captcha.php:71
    Stack trace:
    #0 /home/bespokep/public_html/wp-content/plugins/contact-form-to-email/cp-main-class.inc.php(720): include_once()
    #1 /home/bespokep/public_html/wp-includes/class-wp-hook.php(324): CP_ContactFormToEmail->data_management()
    #2 /home/bespokep/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #3 /home/bespokep/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #4 /home/bespokep/public_html/wp-settings.php(704): do_action()
    #5 /home/bespokep/public_html/wp-config.php(102): require_once(‘/home/bespokep/…’)
    #6 /home/bespokep/public_html/wp-load.php(50): require_once(‘/home/bespokep/…’)
    #7 /home/bespokep/public_html/wp-admin/admin.php(34): require_once(‘/home/bespokep/…’)
    #8 /home/bespokep/public_html/wp-admin/index.php(10): require_once(‘/home/bespokep/…’)
    #9 {main}
      thrown

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author CodePeople2

    (@codepeople2)

    1 year, 2 months ago

    Hello @michelleh01

    Please note the error message is located in a “contact-form-to-email” plugin file. Not the Calculated Fields Form plugin:

    /home/bespokep/public_html/wp-content/plugins/contact-form-to-email/captcha/captcha.php

    However, the ” Call to undefined function imagecreatetruecolor()” error message means the GD Library, used by PHP to generate images (in this case, used to generate the images with the captcha code) is not installed on your web server. Please contact your hosting provider to enable the GD Library in your PHP installation.

    Best regards.

    Thread Starter michelleh01

    (@michelleh01)

    1 year, 2 months ago

    I can find this page, but can you give me basic instructions of what I need to do or look at to fix this please?

    Plugin Author CodePeople2

    (@codepeople2)

    1 year, 2 months ago

    Hello @michelleh01

    The contact form to mail is this plugin:

    https://ww.wp.xz.cn/plugins/contact-form-to-email/

    But please note I described the solution in the previous email.

    Best regards.

    Thread Starter michelleh01

    (@michelleh01)

    1 year, 2 months ago

    I asked my hosting provider to check and he said the following:

    GD is indeed installed and turned on for your sites PHP 8.3 version so i suspect either the plugin doesn’t support PHP 8.3 or there is another issue going on perhaps?

    Steve Kemp
    Fluccs – The Australian Cloud

    Thread Starter michelleh01

    (@michelleh01)

    1 year, 2 months ago

    Do you have a service where I can pay someone to go into my site and look at it and fix up the problem? I do not have anyone to help me fix this and our contact form is super important to have it working properly.

    Plugin Author CodePeople2

    (@codepeople2)

    1 year, 2 months ago

    Hello @michelleh01

    Please enter your questions in the correct plugin forum. This is the Calculated Fields Form plugin, and your questions are about the Contact Form to Mail plugin:

    https://ww.wp.xz.cn/plugins/contact-form-to-email/

    Best regards.

Viewing 6 replies - 1 through 6 (of 6 total)

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