Contact form cache problem

  • Resolved gutcache

    (@gutcache)


    10 months, 2 weeks ago

    Hello guys I have same theme and same issue like this one:

    https://ww.wp.xz.cn/support/topic/spectra-form-not-working/

    When I clear cache everything is ok, but after one day or so it won’t send a message nor print ‘The form has been submitted successfully!’ message, only blank space after click on send.

    Currently I’m using cloudflare cache through ‘WP Fastest cache’ but same thing was happening with W3 Total cache Disk.

    When I’m logged into wordpress it works well and when I clear cache everything is ok for a day or so.

    Could you please share the solution? Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Mohsin Ghouri

    (@mohsinbsf)

    10 months, 2 weeks ago

    Hi @gutcache,

    Sorry for the inconvenience caused to you.

    You can resolve your issue by turning off file generation from the Spectra dashboard (https://wpspectra.com/docs/file-generation/) and clearing all the caches including the server-side cache.

    Please try and let me know how it goes.

    Have a nice day!

    Thread Starter gutcache

    (@gutcache)

    10 months, 2 weeks ago

    Thanks a lot for the quick reply. Turned off, so far so good. Will give final report in couple of days, thanks again!

    Thread Starter gutcache

    (@gutcache)

    10 months, 1 week ago

    Unfortunately it seems like the problem has returned as usual after 1-2 days. Not sure how could I troubleshoot this better…

    • This reply was modified 10 months, 1 week ago by gutcache.
    Mohsin Ghouri

    (@mohsinbsf)

    10 months, 1 week ago

    Hi @gutcache,

    Sorry for the inconvenience caused to you.

    I request you open a support ticket from here:https://wpspectra.com/support/ so that our support dev can check your site configuration and assist you.

    Have a nice day!

    Thread Starter gutcache

    (@gutcache)

    10 months, 1 week ago

    Sorry I’m too lazy for that at the moment. Found that this causing the issue:

    Empty string passed to getElementById().

    that pointing to

    mywebsite/wp-content/plugins/ultimate-addons-for-gutenberg/assets/js/forms.min.js?ver=2.19.11

    • This reply was modified 10 months, 1 week ago by gutcache.
    Mohsin Ghouri

    (@mohsinbsf)

    10 months ago

    Hi @gutcache,

    I am sorry for the inconvenience.

    I am not able to replicate on my installation. Can you please mention the steps through which we can replicate the issue on our installation.

    Looking forward to hearing from you.

    Have a nice day!

    Thread Starter gutcache

    (@gutcache)

    10 months ago

    It’s the nonce issue, solved by emptying the cache 2 times per day through clear option in WP Fastest cache. Resolved

Viewing 7 replies - 1 through 7 (of 7 total)

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