Contact form does not work

marcocard
(@marcocard)

7 years, 2 months ago

Hi,

I Have created the contact form using CF7 but unfortunately it does not work. When I click on sent botton, I receive the following message: there was an error while sending your message. Please try again.

Thanks in advance for your cooperation

Regards
Marco

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author Takayuki Miyoshi
(@takayukister)

7 years, 2 months ago

FAQ > After submitting the form, I get an error message stating “There was an error trying to send your message.” What is wrong?
Neil Murray
(@buzztone)

7 years, 2 months ago
I tested your form. The orange error border indicates reCAPTCHA v3 is not working correctly on your site.

You may see this error if you’ve:
- previously used reCAPTCHA v2 with CF7
- updated to CF7 5.1.1 or newer and
- not changed your previous reCAPTCHA v2 keys to reCAPTCHA (v3) keys at Contact > Integration.
carloand
(@carloand)

7 years, 2 months ago

I have the same problem. I put my reCAPTCHA (v3) keys at Contact > Integration, but I get the orange border “There was an error trying to send your message.” message anyway. How can I solve or debug this problem?
Thank you. Regards;

Carlo

Thread Starter marcocard
(@marcocard)

7 years, 2 months ago

Hi,

I have remved the reCAPTCHA (v3) Keys and now the contact form works correcly but if I add the key, it does not work and the orange border with known message appears. I have CF7 Ver. 5.1.1

Thanks in advance to solve this issue

Regards
Marco

Neil Murray
(@buzztone)

7 years, 2 months ago

If you’ve registered correctly for reCAPTCHA v3 (by following the instructions at reCAPTCHA (v3)) & it’s working, you should now see the reCAPTCHA Privacy badge displayed at the bottom of every page on your site (not just the pages where you’ve got CF7 forms).

If the reCAPTCHA badge is not showing, this shows that reCAPTCHA v3 is not working on your site.

Neil Murray
(@buzztone)

7 years, 2 months ago

@carloand – see I have the same problem! Can I just reply to someone else’s post with “Me too”?.

If you are willing to create a new question, which details your issues, somebody will likely be able to help you there.

carloand
(@carloand)

7 years, 2 months ago

Ok, sorry

Viewing 7 replies - 1 through 7 (of 7 total)

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