Hello @vincentkk,
Thanks for writing to us.
We have released an update of Spectra v2.0.13 in which we have fixed that issue.
Can you please try & install the latest version & see if that works for you?
Looking forward to hearing from you.`
Thread Starter
Vincent
(@vincentkk)
It doesn’t work.
I have just tested it with the latest update and when I click send the message disappears without being sent to the recipient.
Thread Starter
Vincent
(@vincentkk)
Google reCAPTCHA does work either. It doesn’t even show up on the form after setting up the appropriate keys.
Hello @vincentkk, @nrosquist,
I am sorry for this inconvenience.
I request you open a support ticket from our website so that the support team can look into this further.
Regards.
Judith
Hello @vincentkk,
Sure, please feel free to always contact us for any other queries.
Regards.
Judith
Hello @vincentkk,
So I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
Thank you!
Hello team,
I have the same problem.
Form DOES NOT work.
WPSMTP sends TEST emails but your plug in doesnt send the form’s info.
Thread Starter
Vincent
(@vincentkk)
The latest update fixed my issue. It works for me now though I’d wish to reply directly to the sender from my mailbox. The email comes from [email protected] instead of the sender.
Hello @vincentkk,
Thanks for writing back.
I am afraid, `we don’t have any details of the sender, and also there is a restriction for such details and so we cannot be able to provide
Hope you understand.
Please let us know whether you have any other queries.
Message Mohsin Ghouri
Shift + Enter to add a new line
Thread
spectra-support`
Hi @abiox,
Thanks for writing to us.
Try updating to Spectra version 2.0.15 and see whether that helps, if it doesn’t, please verify you have set up SMTP on your site. Refer to this article – https://optinmonster.com/how-to-set-up-smtp-in-wordpress/
I would like you to know that, while the form is coming from Spectra, in order to make the form work as expected, i.e. sending the submitted form, it relies on the hosting. This is not only happening with Spectra’s form but is also happening with other forms that are created using a third-party plugin.
Please let us know how it goes.
Have a good one!`
Thread Starter
Vincent
(@vincentkk)
Hello @judith0
The sender inputs their email on the contact form.
Regards
Hi @vincentkk,
Replying means you have to rely on the email platform sent to you e.g Gmail or any other mailing platform and this we don’t have control over.
Hope you understand.
Regards.
Judith.
Thread Starter
Vincent
(@vincentkk)
Hi @judith0 ,
Ninja Forms do this. I was trying to have one less plugin on my website.
It would also be great if the emails had HTML formatting.
Regards,
Vincent.
Hello @vincentkk,
Please verify you have set up SMTP on your site. Refer to this article – https://optinmonster.com/how-to-set-up-smtp-in-wordpress/
I would like you to know that, while the form is coming from Spectra, in order to make the form work as expected, i.e. sending the submitted form, it relies on the hosting. This is not only happening with Spectra’s form but is also happening with other forms that are created using a third-party plugin.
Have a good one!`
