Contact form doesn’t work

Resolved persi77a
(@persi77a)

3 years ago

Hi there! I’ve set up a quiz, but the contact form doesn’t work. You can fill it out, but you don’t get a mail. It’s as if the contact fields don’t work, so I defined new ones. Name, email and company is not picked up in results and user don’t receive the email with there score. Is there a bug?

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)

1 2 →

sumitsanadhya
(@sumitsanadhya)

3 years ago
Hi @persi77a ,

Please check below-given points regarding your issue.
1. Please make sure that the “Send email notifications” settings under the option tab of the quiz is active.
Please check below-given screenshot link for your reference.

https://nimb.ws/YNyPIK
1. If you still face the same issue then I request you to please follow the below-given documentation link and then check.
https://quizandsurveymaster.com/docs/advanced-topics/emails-are-not-being-sent-to-the-users/

Do let me know if you need more help.

Regards,
Sumit
Thread Starter persi77a
(@persi77a)

3 years ago

Hi Sumit,

Thank you so much for your help. It was the mailserver and it works now 😊

I have another question: Is it possible to somehow delay the emails going out to the respondents based on their score? So, they take the test, and their “personalised” email (based on their score) come e.g. 2 hours later… to give the impression, that we are considering their specific situation

Thanking you in advance,

Mette

sumitsanadhya
(@sumitsanadhya)

3 years ago

Hi @persi77a ,

As of now there is no such options available.

Regards,
Sumit

Thread Starter persi77a
(@persi77a)

3 years ago

Hi Sumit. A final question. Is it possible to change the colour of the SEND button in the form in the free version?

sumitsanadhya
(@sumitsanadhya)

3 years ago

Hi @persi77a ,

You can achieve this using the custom css code only.

I request you to please add the below-given css code in the additional css section of wordpress customizer and then check.

You can relace #e01515 with your desired color code.

input.qsm-btn.qsm-submit-btn.qmn_btn {
background: #e01515 !important;
}

Once you add the css code please clear the website and browser cache.

Let me know if you need more help.

Regards,
Sumit

Thread Starter persi77a
(@persi77a)

3 years ago

Hi aain, I tried and clear cashe, but it doesn’t work. It’s like this you mean, right?

http://transfer.nzinck.com/_transfer/wp_1.png

Thread Starter persi77a
(@persi77a)

3 years ago

Sorry – meant like this : http://transfer.nzinck.com/_transfer/Picture3.png

🙂

sumitsanadhya
(@sumitsanadhya)

3 years ago

Hi @persi77a

Please follow the below-given screencast link for your reference.

https://app.usebubbles.com/mP1Zh2PJWkd8vgSt8uRCmr

Do let me know if you need more help.

Regards,
Sumit

Thread Starter persi77a
(@persi77a)

3 years ago

Perfect, thanks. Do you have a custom code to change colour of rim around the contact form fields as well?

sumitsanadhya
(@sumitsanadhya)

3 years ago

Hi @persi77a

Can you please share the screenshot with us so I will check and help you to fix the issue.

Looking forward to your reply.

Regards,
Sumit

Thread Starter persi77a
(@persi77a)

3 years ago

https://nzinck.com/_transfer/Pic_12.png

Can you see the blue lines around the form fields?
Thread Starter persi77a
(@persi77a)

3 years ago
Hi Sumit,

Sorry for all these questions, but I have one more. On mobile, the results page overflows the size to the right. As far as I can see, I can’t fix this in elementor. When I try, it only gives me access to the actual quiz, which is fine, see here: http://nzinck.com/_transfer/Overflow.pdf

Do you have a fix for this problem?

Thanks,

Mette
- This reply was modified 3 years ago by persi77a.
sumitsanadhya
(@sumitsanadhya)

3 years ago
Hi @persi77a

Please check below-given points for your reference.
1. Do you have a custom code to change colour of rim around the contact form fields as well?
Ans: I request you to please add the below-given css code in the additional css section of wordpress customizer and then check.

.qmn_quiz_container select, .qmn_quiz_container textarea, .qmn_quiz_container input[type=”text”], .qmn_quiz_container input[type=”email”], .qmn_quiz_container input[type=”url”], .qmn_quiz_container input[type=”number”] {
border: 1px solid #e01515 !important;
}
1. On mobile, the results page overflows the size to the right.
Ans: I request you to please add the below-given css code in the additional css section of wordpress customizer and then check.

@media only screen and (max-width: 600px) {
.qsm-results-page p {
margin-right: 10%;
}
}

Once you add the css code please clear the website and browser cache.

Let me know if you need more help.

Regards,
Sumit
Thread Starter persi77a
(@persi77a)

3 years ago

Hi Sumit,

Thanks,

# 2 works – perfect. Thanks.

# 1 about blue rims doesn’t work. Is this the right code:

.qmn_quiz_container select, .qmn_quiz_container textarea, .qmn_quiz_container input[type=”text”], .qmn_quiz_container input[type=”email”], .qmn_quiz_container input[type=”url”], .qmn_quiz_container input[type=”number”] {
border: 1px solid #e01515 !important;
}

I changed #e01515 (red) to 1A1B1B which is black, but lines are still blue

sumitsanadhya
(@sumitsanadhya)

3 years ago

Hi @persi77a

I request you to please add the below-given css code in the additional css section of wordpress customizer and then check.

.qmn_quiz_container input[type=”text”], .qmn_quiz_container input[type=”email”] {
border: 1px solid #1A1B1B !important;
}

Once you add the css code please clear the website and browser cache.

Let me know if you need more help.

Regards,
Sumit