Contact Importing

  • Resolved donnyb82

    (@donnyb82)


    4 months, 1 week ago

    Excel file that has more columns than Mail Mint uses always fails on imports unless you delete those before uploading. Weird thing is the system sees all the columns, I map everything and it looks good however zero are imported, even through it shows how many would of imported.

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  • Plugin Support Sakibul Hasan

    (@sakibul074)

    4 months, 1 week ago

    Hi @donnyb82 , thanks for sharing the details.

    First, could you please confirm whether you’re trying to import an .xlsx file or a .csv file? At the moment, Mail Mint only supports CSV files for contact imports.

    If the file is a CSV and the Mail Mint fields are mapped correctly, the system should only import the mapped columns and the data should be imported properly.

    If possible, could you please share a short video or a screenshot showing the issue you’re facing during the import process? That would really help us look into this more deeply and assist you more accurately.

    Looking forward to your response.

    Thanks!

    Plugin Support Sakibul Hasan

    (@sakibul074)

    4 months, 1 week ago

    Hi @donnyb82 ,

    I’m following up regarding your contact import issue. If you have a moment, please let me know the details so we can assist you further.

    Since I haven’t heard back, I’ll be moving forward to close this thread for now. If you need any help in the future, please don’t hesitate to reach out to us at [email protected] or create a new support thread.

    Thanks!

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