Contact vs. Feedback

This is not an bug or other issue. I’d just like to start a discussion about feedback vs. contact. I like the idea of usernoise as feedback plugin for the website itself, but don’t see it making sense as a type of lead generation contact gateway for a company.

Is it redundant to have both a contact form for the business and usernoise for website feedback?

http://ww.wp.xz.cn/extend/plugins/usernoise/