Content isn’t hiding

  • Resolved artkarolina

    (@artkarolina)


    4 years, 7 months ago

    I setup roles and had it working before, and I’m not sure why but it’s no longer working. I tried everything I can think of. I got the content to hide with the shortcode, but then even if I log in under the correct role it is still hidden. By default, it is not hiding. I’m trying to set up a simple patreon-like tier system on my website and hide blog posts. I tag posts patron1, patron2, ect. and hide based on that. I made a patron only blog category as well and tried to use that, tried to use tag + category both and it still doesn’t work. Very frustrating. Can anyone tell me what’s going wrong?

    I use GeneratePress premium theme.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mark l chaves

    (@mlchaves)

    4 years, 7 months ago

    Hwy @artkarolina,

    ​Thanks for reaching out. We’re sorry you’re content isn’t hiding.

    Assuming you don’t have any plugin conflicts on your site, there are a couple of things to watch out for:

    1) Try to make sure your restrictions aren’t overlapping. Why? Because the order of restrictions is important. Meaning the higher restrictions on the list will always override your lower restrictions (the order is priority-based).

    E.g., Say I create a restriction that allows contributors and editors to see all posts with the tag “A”.

    Then, I create a restriction above it that says only editors can see tags “A” or “B”.

    If I log in as a contributor, I won’t see any posts with the tag “A”.

    2) Double check your restriction rules if you’re using ORs and ANDs. Make sure you’re not mixing them up for any reason.

    For example, if you want only subscribers to see posts that have both category “X” and category “Y”, you’ll need to set up an AND condition. Not an OR condition.

    If that doesn’t help, we can check your site for conflicts and look at your restriction settings.

    Just contact us at the link below so we can work out the details in a more secure channel 🙂

    https://code-atlantic.com/contact-us/

    Cheers!

    Thread Starter artkarolina

    (@artkarolina)

    4 years, 7 months ago

    Thank you, I think I’ll have to contact you directly since I stripped down the restrictions to be just a tag or just the category to see if that was the issue, and it didn’t help.

    Plugin Support mark l chaves

    (@mlchaves)

    4 years, 7 months ago

    Hey @artkarolina,

    Understood. We got your help request. We’ll continue this thread in our support system.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)

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