Content protection causes 500 error

Hi BuddyPress

Having a 500 error that I thought was related to Memberium, but they have tracked it back to BuddyBoss.

I’m getting this error when protecting content then saving a page:

“The members.entrepreneurshq.com page isn’t working
members.entrepreneurshq.com is currently unable to handle this request.
HTTP ERROR 500”

Here is the email trail with Memberium support below.

Liam

On Fri, Nov 18, 2016 at 11:23 PM, David Bullock <[Email Redacted]> wrote:
Liam,

One last thing you can try – I notice you have some BuddyBoss plugins, including one that ties LearnDash and BuddyPress.

That is another possible cause of the crash you’re having, because when I disable it, the crashes go away. I’ve left it off for now.

It’s called: BuddyPress for LearnDash

– Dave

—– Original Message —–
> From: Liam Austin <[Email Redacted]>
> Sent: Thu Nov 17 2016 23:33:12 GMT-0800 (PST)
> To: David Bullock <[Email Redacted]>
>
> Hi David – I’ve updated all the plugins and tried again. It doesn’t work. 🙁
>
> What are the options here?
>
> Would really like to get this resolved asap as my members are waiting.
>
> Cheers
> Liam
>
>
> On Fri, Nov 18, 2016 at 7:30 AM, David Bullock <[Email Redacted]>
> wrote:
>
>> Hey Liam,
>>
>> I believe this is a BuddyPress crash, not Memberium.
>>
>> 1. I am consistently seeing this error:
>>
>> [Tue Nov 08 04:59:49 2016] [error] [client 120.29.75.119] PHP Fatal
>> error: Call to undefined function bp_member_total_friend_count() in
>> /mnt/data/home/37204-28973.cloudwaysapps.com/ptyskfvuef/
>> public_html/wp-content/plugins/buddypress/bp-members/
>> classes/class-bp-core-members-widget.php on line 140, referer:
>> http://members.entrepreneurshq.com/wp-admin/edit.php?post_type=sfwd-
>> courses&page=sfwd-lms_sfwd_lms.php_post_type_sfwd-courses
>>
>> The key part here is: Call to undefined function
>> bp_member_total_friend_count() in
>>
>> 2. It’s part of the Buddypress Members widget code.
>>
>> 3. Further, if I disable BuddyPress, the crashes go away.
>>
>> 4. Your BuddyPress plugin is out of date. You are on version 2.7.0, and
>> update 2.7.2 is out.
>>
>> 5. Your BBPress plugin, which is also related to BuddyPress, is also out
>> of date, you are on version 2.5.10, and 2.5.11 is out.
>>
>> I would recommend updating all your plugins to see if that resolves tht
>> issue.
>>
>> – Dave
>>
On Thu, Nov 17, 2016 at 6:47 AM, David Bullock <[Email Redacted]> wrote:
Hi Liam,

I was looking at this yesterday and will do so more today.

The error looks like it’s not preventing the updates from happening, but that something is causing the error after the updates are done.

So far we haven’t found any errors in the logs to indicate what’s causing the 500 error. We’ll keep drilling down though on it.

– Dave

Thanks,
[Signature Redacted]

On Tue, Nov 15, 2016 at 5:52 PM, Suraj Ramnani <[Email Redacted]> wrote:
Hi Liam,

Thanks for sending in the login details.

I’ve had a deeper look into this and noticed that this was only happening when you were trying to protect your LearnDash lessons (LearnDash->Phases)

This is something that I wasn’t able to reproduce in our sandbox environment and will need to escalate to our developer to take a deeper look into what’s going on.

We’ll take a look at this and either our developer or one of us from the team will reach out to you with an update.

Thanks,
Suraj

>>Hi Suraj – How can I protect my content?
>>
>> …because I’m still getting this error when saving a page:
>>
>> “The members.entrepreneurshq.com page isn’t working
>> members.entrepreneurshq.com is currently unable to handle this request.
>> HTTP ERROR 500”
>>
>> Cheers
>> Liam

• This topic was modified 9 years, 6 months ago by Geoffrey Shilling.
• This topic was modified 9 years, 6 months ago by Geoffrey Shilling.
• This topic was modified 9 years, 6 months ago by Geoffrey Shilling.