Continue button is disabled.

  • Resolved Patrick

    (@patrickghoojamanian)


    1 year, 1 month ago

    Hello!

    The website is connected to wordpress.com and WooCommerce successfully.
    Google Merchant Center Account and Google Ads Account are both connected.
    Jetpack is installed.
    The address by all details are placed in the WooCommerce settings section.
    But still, in the first step the Continue button is disabled and I can’t find any solution for this!

    Check the screenshot: https://snipboard.io/WyuqgB.jpg

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • giofilo

    (@giofilo)

    1 year, 1 month ago

    Hi, I got the exact same problem too. I’m configuring a brand new e-commerce in Italy.

    A suggestion: when I click “Update store address” an API call start to

    https://www.mywebsite.org/wp-json/wc/gla/mc/contact-information?_locale=user

    and the payload sent is:

    {
        "id": ***,
        "phone_number": "***",
        "phone_verification_status": "verified",
        "mc_address": {
            "street_address": " Vico Tarsia 4\n",
            "locality": "Napoli",
            "region": "Napoli",
            "postal_code": "80135",
            "country": null
        },
        "wc_address": {
            "street_address": "Vico Tarsia 4",
            "locality": "Napoli",
            "region": "Napoli",
            "postal_code": "80135",
            "country": "IT"
        },
        "is_mc_address_different": true,
        "wc_address_errors": []
    }

    Maybe is the button disabled because the “is_mc_address_different” is “true”? I checked and I wrote the same address in Google Merchant and in Woocommerce. In Google Merchant I cannot edit the country, which appears to be “null”.

    • This reply was modified 1 year, 1 month ago by giofilo.
    Jonayed (woo-hc)

    (@jonayedhosen)

    1 year, 1 month ago

    Hi @patrickghoojamanian ,

    Thanks so much for reaching out!

    I wanted to let you know that there was a bug causing the Continue button to appear greyed out during the setup process. The good news is that this issue was on Google’s side, and they’ve confirmed that the underlying bug has now been fixed.

    With that in mind, please go ahead and restart the setup process—it should now go through smoothly without any problems.

    To get things working again, you can restart the setup process by following these steps:

    1. Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page.
    2. Under Merchant Center, click MC Disconnect.
    3. Under Google Account, click Disconnect Google Account.
    4. If applicable, under Jetpack, click Disconnect Jetpack.
    5. In your Google account’s security settings, remove all access permissions for WooCommerce.
    6. Repeat the setup process in the plugin.

    This should ideally complete the setup without any issues.

    Please give it a try and let us know how it goes!

    giofilo

    (@giofilo)

    1 year, 1 month ago

    Hi @patrickghoojamanian ,

    I followed all your instructions, but the “Continue” button is still disabled.

    Only point 4 was not applicable, because I don’t have the “Disconnect Jetpack” button (but I do have the Jetpack plugin).

    Moses M. (woo-hc)

    (@mosesmedh)

    1 year, 1 month ago

    Hi @giofilo,

    I understand you’re experiencing a similar issue, but it looks like you’ve posted in another user’s thread, which can cause confusion and make it harder to provide proper support.

    To help you more effectively, please create a new topic for your issue. We’ll be happy to assist you there, as cross-posting goes against the forum guidelines.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    1 year, 1 month ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 5 replies - 1 through 5 (of 5 total)

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