Continuous Initializing Credit card option

  • Resolved shobujkhan

    (@shobujkhan)


    1 year, 2 months ago

    Hi there,

    Hope you are doing well.

    I have been using this plugin for over four years, and it has been amazing. Two years ago, I encountered an issue, which was resolved with your help.

    Now, I am facing another problem: my clients are unable to place orders by entering the card number and others information of the card. As you can see on the image, the system gets stuck in “initializing”, preventing them from entering their card details or other information.

    Many clients have complained about this issue. Could you please advise on how to fix it?

    Looking forward to your support.

    Best regards,
    Sabuj Khan

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 2 months ago

    Hello @shobujkhan

    We hope this message finds you well.

    Thank you for reaching out to our Support team. We’re truly sorry to hear you’re facing this issue, and we understand how frustrating it can be.

    From our initial assessment, it appears the issue may be due to a conflict with another plugin or your current theme. To help identify the root cause, we recommend the following steps:

    1. Temporarily switch your theme to the default Twenty Twenty-Five.
    2. Deactivate all other plugins, and then reactivate them one by one while testing the functionality after each activation.

    This process will help isolate the source of the conflict.

    Warm regards,
    Support Team – WP Experts

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 2 months ago

    Hello @shobujkhan ,

    We hope you are doing well.

    We are marking this thread as resolved due to inactivity. If you encounter any further issues, please feel free to open a new thread.

    Have a great day!

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter shobujkhan

    (@shobujkhan)

    1 year, 1 month ago

    Hi @aqibkhan9 ,

    The problem remains on the mobile screen. On the Desktop and laptop screens, there is no longer the unlimited initializing problem. But on the mobile screen, I am still having the problem: initializing and initializing never stop. How to solve it? That is why clients are not able to put the card number and cannot complete the payment. And my selling has stopped now. I am losing a lot. I am going to show you the screenshot of the problem.

    Thread Starter shobujkhan

    (@shobujkhan)

    1 year, 1 month ago

    Hi @aqibkhan9 ,

    Could you please send me the URL of the premium version of this plugin. If I use the premium version, will the problem be resolved? Please let me know.

    kind regards,

    Sabuj Khan.

    Thanks

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    1 year, 1 month ago

    Hey @shobujkhan

    Kindly download and install this beta version of the plugin. If the issue still persists after installation, I suspect it may be due to a conflict with another plugin or theme. I’ve tested the plugin’s checkout process on a mobile device as well, and it appeared to be working as expected.

    Please let me know how it goes after testing.

    Warm regards,
    Support Team – WP Experts

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Continuous Initializing Credit card option’ is closed to new replies.