Conversion Tracking Stopped Working

Resolved Shaun F
(@maccabimarketing)

2 years, 7 months ago
Hello

When we started using this plugin everything worked great! Our website went through a reskin and now conversion tracking is no longer working. How can we fix it?

Is there a code on the website that was removed by mistake?

Do we need to add something via GTM?

Should we uninstall and reinstall?
- This topic was modified 2 years, 7 months ago by Shaun F.

Viewing 3 replies - 1 through 3 (of 3 total)

(@bisratlearn)

When we started using this plugin everything worked great! Our website went through a reskin and now conversion tracking is no longer working. How can we fix it? Is there a code on the website that was removed by mistake? Do we need to add something via GTM? Should we uninstall and reinstall?

From what I understand, you’re experiencing some difficulties with the Conversion Tracking feature of the Google Listings & Ads plugin. It seems that after your website underwent a redesign, the conversion tracking stopped functioning. You’re also wondering if there’s a code that might have been accidentally removed from your website, or if there’s something you need to add via Google Tag Manager (GTM). You’re also considering uninstalling and reinstalling the plugin.

Let’s try to resolve this issue together. I suggest you check out this guide titled 👉 ‘Conversion Tracking: Troubleshooting conversion tracking status‘. It offers detailed steps to identify and fix common issues with conversion tracking. It will help you figure out if a code was removed or if you need to add something via GTM.

Once you’ve reviewed and applied the guide, please let us know if your conversion tracking is working as expected. If the issue persists, we would appreciate more details about your situation. This could include any error messages you’re seeing, the steps you’ve taken to resolve the issue, and any changes you’ve made to your website or GTM setup.

Moreover, sharing your site’s System Status report will give us a clearer picture of your site’s setup and aid us in identifying the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

If there are any fatal error logs, please share those as well. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Thread Starter

Shaun F

(@maccabimarketing)

2 years, 7 months ago

Thank you for your fast response @bisratlearn

Log Report

2023-09-18T13:04:50+00:00 CRITICAL Uncaught TypeError: Argument 2 passed to Automattic\WooCommerce\Admin\Marketing\MarketingCampaign::__construct() must be an instance of Automattic\WooCommerce\Admin\Marketing\MarketingCampaignType, null given, called in /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php on line 194 and defined in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php:60
Stack trace:
#0 /home/integrativepepti/public_html/wp-content/plugins/google-listings-and-ads/src/MultichannelMarketing/GLAChannel.php(194): Automattic\WooCommerce\Admin\Marketing\MarketingCampaign->__construct('6483868220', NULL, 'BPC-157 Supplem...', 'https://integra...', Object(Automattic\WooCommerce\Admin\Marketing\Price))
#1 [internal function]: Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\GLAChannel->Automattic\WooCommerce\GoogleListingsAndAds\MultichannelMarketing\{closure}(Array)
#2 /home/integrativepepti/public_ in /home/integrativepepti/public_html/wp-content/plugins/woocommerce/src/Admin/Marketing/MarketingCampaign.php on line 60

System Report

` WordPress Environment

WordPress address (URL): https://integrativepeptides.com
Site address (URL): https://integrativepeptides.com
WC Version: 8.2.0
REST API Version: ✔ 8.2.0
WC Blocks Version: ✔ 11.1.2
Action Scheduler Version: ✔ 3.6.3
Log Directory Writable: ✔
WP Version: 6.3.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 3000
PHP Max Input Vars: 1000
cURL Version: 8.4.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.43
Max Upload Size: 1,000 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ❌ wp_remote_post() failed. Contact your hosting provider.
Remote Get: ❌ wp_remote_get() failed. Contact your hosting provider. Database

WC Database Version: 8.2.0
WC Database Prefix: wp_
Total Database Size: 1209.47MB
Database Data Size: 808.11MB
Database Index Size: 401.36MB
wp_woocommerce_sessions: Data: 1.88MB + Index: 0.04MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 5.45MB + Index: 3.03MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 56.53MB + Index: 26.50MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.58MB + Index: 0.28MB + Engine MyISAM
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wpsa3_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wpsa3_wc_customer_lookup: Data: 0.20MB + Index: 0.15MB + Engine MyISAM
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wpsa3_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wpsa3_wc_order_stats: Data: 0.40MB + Index: 0.26MB + Engine MyISAM
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wpsa3_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wpsa3_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpsa3_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpsa3_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpsa3_woocommerce_tax_rates: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpsa3_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 4.55MB + Index: 4.05MB + Engine MyISAM
wp_wc_order_stats: Data: 2.64MB + Index: 1.59MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.41MB + Index: 0.47MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.08MB + Index: 0.08MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_exported_csv_items: Data: 10.99MB + Index: 0.36MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wp_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpvivid_options: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_wpvivid_scan_result: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpvivid_unused_uploads_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wsal_metadata: Data: 169.08MB + Index: 135.54MB + Engine MyISAM
wp_wsal_occurrences: Data: 103.51MB + Index: 19.50MB + Engine MyISAM
wp_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_cron: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_ftp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_iew_mapping_template: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 0.76MB + Index: 0.21MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.38MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.10MB + Index: 0.11MB + Engine MyISAM Post Type Counts

acf-field: 5
acf-field-group: 5
attachment: 632
bnfw_notification: 3
custom_css: 3
customize_changeset: 3
doctors: 71
elementor_library: 21
elementor_snippet: 12
faq: 5
map: 3
map-location: 284
nav_menu_item: 11
oembed_cache: 10
page: 37
post: 49
product: 26
product-feed: 1
research: 24
revision: 693
seedprod: 3
shop_coupon: 288
shop_order: 35360
shop_order_refund: 21
wp_global_styles: 2
wpcode: 2
wpforms: 1 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (66)

Gravity Perks: by Gravity Wiz – 2.2.9
Gravity Forms: by Gravity Forms – 2.7.10
Advanced Custom Fields PRO: by WP Engine – 6.2.0
AffiliateWP - Lifetime Commissions: by Sandhills Development
LLC – 1.6.1

AffiliateWP - PayPal Payouts: by Pippin Williamson and Andrew Munro – 1.4
AffiliateWP: by AffiliateWP – 2.12.2
AffiliateWP - Affiliate Area Shortcodes: by AffiliateWP – 1.3.1
AffiliateWP - Affiliate Area Tabs: by Sandhills Development
LLC – 1.4

AffiliateWP - Affiliate Forms For Gravity Forms: by Sandhills Development
LLC – 1.2

AffiliateWP - Affiliate Landing Pages: by Sandhills Development
LLC – 1.2

AffiliateWP - Affiliate Product Rates: by AffiliateWP – 1.2.1
AffiliateWP Variable Rates: by Christian Freeman – 1.4
Prime Slider: by BdThemes – 3.10.1
Better Search Replace: by WP Engine – 1.4.3
BNFW - Conditional Notifications Add-on: by Made with Fuel – 1.1
BNFW - Custom Fields Add-on: by Made with Fuel – 1.2.2
BNFW - Send to Any Email Add-on: by Made with Fuel – 1.1
Better Notifications for WP: by Made with Fuel – 1.9.3
Booster Plus for WooCommerce: by Pluggabl LLC – 7.1.2
Classic Editor: by WordPress Contributors – 1.6.3
Code Snippets: by Code Snippets Pro – 3.5.0
Customer Reviews for WooCommerce: by CusRev – 5.37.0
Duplicate Page: by mndpsingh287 – 4.5.3
Ele Custom Skin: by Dudaster.com – 3.1.7
Elementor Pro: by Elementor.com – 3.16.2
Elementor: by Elementor.com – 3.16.5
Essential Addons for Elementor - Pro: by WPDeveloper – 5.5.3
Essential Addons for Elementor: by WPDeveloper – 5.8.11
Gravity Forms Address Enhanced: by WebAware – 1.29.0
Google Listings and Ads: by WooCommerce – 2.5.9
Gravity Forms Email Blacklist: by CrossPeak Software – 2.5.6
Gravity Forms Authorize.Net Add-On: by Gravity Forms – 2.11
Gravity Forms Coupons Add-On: by Gravity Forms – 3.1
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.2.0
Gravity Forms User Registration Add-On: by Gravity Forms – 5.1
WPCode Lite: by WPCode – 2.1.3.1
Kount Fraud Prevention: by Kount Inc. – 1.0.18
Mailchimp for WooCommerce: by Mailchimp – 3.2
MapifyPro: by Mapify LLC – 4.4.3
Order Export & Order Import for WooCommerce: by WebToffee – 2.4.0
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.47
Recent Posts Shortcode: by Brandon Brown – 0.1
Redirect 404 Error Page to Homepage or Custom Page with Logs: by wpvibes.com – 1.8.7
Redirection: by John Godley – 5.3.10
Side Cart WooCommerce: by XootiX – 2.4.4
Testimonial Carousel For Elementor: by UAPP LLC – 7.0.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.10

Users Insights: by Pexeto – 4.4.1
Webgility: by Webgility – v398
Converter for Media: by matt plugins – 5.11.1
Woocommerce Checkout Terms Conditions Popup: by WC Marketplace – 1.2.2
WooCommerce - Store Exporter: by Visser Labs – 2.7.1
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.9.4
WooCommerce Google Analytics Integration: by WooCommerce – 1.8.7
WooCommerce PayPal Payments: by WooCommerce – 2.3.1
Sequential Order Numbers for WooCommerce: by SkyVerge – 1.10.1
WooCommerce Shipment Tracking: by WooCommerce – 2.4.0
WooCommerce FedEx Shipping: by WooCommerce – 3.8.5
WooCommerce - ShipStation Integration: by WooCommerce – 4.3.9
WooCommerce Store Credit: by Themesquad – 4.4.0
WooCommerce: by Automattic – 8.2.0
WordPress Importer: by wordpressdotorg – 0.8.1
Yoast SEO: by Team Yoast – 21.3
WP Fastest Cache: by Emre Vona – 1.2.0
WP Mail SMTP: by WP Mail SMTP – 3.9.0
YITH WooCommerce Wishlist: by YITH – 3.26.0 Inactive Plugins (20)

Agree on pricing and pass: by –
All-in-One WP Migration: by ServMask – 7.78
All-in-One WP Migration URL Extension: by ServMask – 2.53
Backup Duplicator & Migration - WP STAGING: by WP-STAGING
WPStagingBackup – 3.0.6

Child Theme Configurator: by Lilaea Media – 2.6.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.15.3
DreamHost Automated Migration: by DreamHost – 5.25
Fake Pay For WooCommerce: by Anthony Graddy – 1.1.0
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.2
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.4
Multiple Products to Cart for WooCommerce: by WebFix Lab – 7.0.0
WP All Export: by Soflyy – 1.3.9
WP All Import: by Soflyy – 3.7.2
WP All Import - WooCommerce Add-On: by Soflyy – 1.5.1
WP Featherlight: by Cipher – 1.3.4
WP File Manager: by mndpsingh287 – 7.2
Wp Theme plugin Download: by Abhay Yadav – 1.3
WPvivid Backup Plugin: by WPvivid Team – 0.9.91
WPvivid Plugins Pro: by wpvivid.com – 2.2.19
WPvivid Staging: by wpvivid.com – 2.0.17 Dropin Plugins (1)

maintenance.php: maintenance.php Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: ❌ Page ID is set
but the page does not exist

Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: ❌ Page not set Theme

Name: Hello Elementor Child
Version: 2.8.1.1690458219
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.8.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ✔ Templates

Overrides: integrativepeptides/woocommerce/single-product/tabs/additional-information.php
integrativepeptides/woocommerce/single-product/tabs/description.php Authorize.Net Credit Card

Environment: Production
Tokenization Enabled:
Debug Mode: Off
Webhooks Enabled: ❌
No signature key configured WooCommerce PayPal Payments

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ✔
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-10-16 04:34:41 -07:00
Options: ✔
Notes: 193
Onboarding: completed Action Scheduler

Canceled: 23
Oldest: 2023-09-15 11:33:29 -0700
Newest: 2023-10-13 14:16:31 -0700

Complete: 13,821
Oldest: 2023-09-14 06:24:30 -0700
Newest: 2023-10-15 05:55:12 -0700

Failed: 106
Oldest: 2019-11-15 11:45:26 -0800
Newest: 2023-10-08 20:09:30 -0700

Pending: 6
Oldest: 2023-10-15 12:01:56 -0700
Newest: 2023-10-21 10:53:58 -0700 Store Credit

Prices entered with tax: no
Show My Account: yes
Delete after use: yes
Individual use: no
Include tax: no
Apply to shipping: yes
Coupon code format: {coupon_code}
Overrides: - Status report information

Generated at: 2023-10-15 06:07:47 -07:00
`

Tamrat A. (woo-hc)

(@bisratlearn)

2 years, 7 months ago

Hi @maccabimarketing

Thank you for providing the detailed logs and system report, they’re very helpful in diagnosing the issue.

From the error message you provided, it appears that there’s an issue with the Google Listings and Ads plugin. Specifically, it seems like there’s a problem with the MarketingCampaign class. This could be due to a conflict with another plugin or an issue with the plugin itself.

Here are a few steps you can take to resolve this issue:

Update all your plugins and themes: Ensure that all your plugins and themes are updated to their latest versions. This includes the Google Listings and Ads plugin, WooCommerce, and your theme.
Check for plugin conflicts: Deactivate all plugins except for WooCommerce and Google Listings and Ads, then see if the issue persists. If it doesn’t, reactivate your plugins one by one until the issue reappears. This will help you identify if there’s a conflict with another plugin.
Switch to a default theme: Temporarily switch to a default WordPress theme (such as Storefront) and see if the issue persists. If it doesn’t, the issue may be with your theme. Here’s a helpful guide on how to test for conflicts: 👉 How to Test for Plugin and Theme Conflicts.

Regarding your WooCommerce pages (Shop, Cart, Checkout, and My Account), it appears that they are not set up correctly. Each of these pages should contain a specific WooCommerce shortcode (as mentioned in the report). If they don’t, you’ll need to edit each page and add the correct shortcode.

I hope these suggestions help. Please let us know how it goes, and if you need further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Conversion Tracking Stopped Working’ is closed to new replies.

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