Conversion Values are wrong

  • Resolved primalgabe

    (@primalgabe)


    9 years, 6 months ago

    Hi, we set up this plugin on PrimalForce.net and while it is registering conversions, the value assigned is all wrong. Everything is in multiples of 50, even things like 3 conversions show as $200 which makes no sense. Any idea what could be causing this? Tags seem to firing properly but no idea why the value is so off, none of our prices are even multiples at all.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author alekv

    (@alekv)

    9 years, 6 months ago

    Hi primalgabe

    The plugin takes the value of the order total variable which is being delivered by WooCommerce. There is no multiplier, unless some other plugin is changing the order total value for some reason.

    There might be another reason for what you experience. I’ve noticed that not all of your products are being sold over an on-page payment gateway, but are being redirected to an off-page payment gateway (mcssl.com). Depending on how the integration with this of-page gateways has been done it is possible that your conversion pixel has been configured in a way, that if there is no value being reported, it simply falls back to a default value which could be $200.

    I have no other explanations for this unless I get to test on your page. If you give me access I can trouble shoot it. In case you want this please send a request to [email protected].

    Regards
    Aleks

    Thread Starter primalgabe

    (@primalgabe)

    9 years, 6 months ago

    Hi, the mcssl.com should not really even be working, as that was our old cart, most pages work with the normal WC – including one page checkouts which is where most sales happen. I’ll create an account for you troubleshoot – thank you!

    Plugin Author alekv

    (@alekv)

    9 years, 6 months ago

    After having had a look into the configuration we noticed that the conversion ID and the conversion label were not set up correctly. Some other conversion was measured.

    Regards
    Aleks

    twdargis

    (@twdargis)

    9 years, 4 months ago

    I have a similar issue. The plugin is awesome but reports the sale price with the wrong decimal places. For instance, I run a live test of $1.23 product and it coverts in Adwords as $123.00. Do you think this is because I’m using the Angell Eye PayPal plugin, too?

    Plugin Author alekv

    (@alekv)

    9 years, 4 months ago

    Hi twdargis

    The previous issue was caused by a wrong setup by the shop owner. I don’t think PayPal is reporting a wrong value. Could you post the page URL here so that I can have a first look?

    • This reply was modified 9 years, 4 months ago by alekv.
Viewing 5 replies - 1 through 5 (of 5 total)

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