CONVERSIONS API

  • Resolved kostaslilis

    (@kostaslilis)


    10 months, 4 weeks ago

    I have already download the plugin but I cant set up Conversions API. Can you help me. Is important for my business and my ads.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    10 months, 4 weeks ago

    Hi @kostaslilis , thank you for reaching out!

    The plugin is configured to work out of the box with both Pixel and CAPI events. Have you noticed any particular issue with the CAPI events?

    If so, please share more details of the issue, as well as your System Status report, newest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any-plugin-related errors from your debug.log via PasteBin.

    Kind regards,
    Marija

    Thread Starter kostaslilis

    (@kostaslilis)

    10 months, 4 weeks ago

    CAPI seems dont exists. Ads manager gives me a message that says 17% lower conversions using CAPI, APPLY NOW. Here is my logs

    https://pastebin.com/Dwj8q5q9

    Plugin Support Marija

    (@marijastuntcoders)

    10 months, 3 weeks ago

    Hi @kostaslilis – thanks for sharing the log!

    Can you also share your System Status report, a screenshot of the message you are seeing, and if there are any plugin-related errors in your debug log?

    Kind regards,
    Marija

    Thread Starter kostaslilis

    (@kostaslilis)

    10 months, 3 weeks ago

    Here is the system status report https://pastebin.com/bPUM9nNY

    Plugin Support Marija

    (@marijastuntcoders)

    10 months, 3 weeks ago

    Hi @kostaslilis – thanks for sharing the report!

    We noticed that two Pixels are added to the site, and the Pixel seems to be set up with the Pixel Manager for WooCommerce plugin:

    View post on imgur.com

      Can you try the following:

      • Temporarily disable the Pixel Manager for WooCommerce plugin, and remove any other plugins/integrations to Facebook (such as via the CTX Feed plugin).
      • Temporarily disable WP Rocket (and any other caching plugins) and clear the cache.
      • Delete the Facebook for WooCommerce plugin and remove the Facebook for WooCommerce integration from your Business Tools
      • Reinstall the Facebook for WooCommerce plugin and reconnect to your page

      Also, please check if the Conversions API Gateway is enabled in your Ads Manager (for the relevant Pixel):

      View post on imgur.com

      Kind regards,
      Marija

      Plugin Support Marija

      (@marijastuntcoders)

      10 months, 3 weeks ago

      Hi @kostaslilis – just wanted to follow up and check if you are still experiencing this issue? If so, please try the following:

      Can you try the following:

      • Temporarily disable the Pixel Manager for WooCommerce plugin, and remove any other plugins/integrations to Facebook (such as via the CTX Feed plugin)
      • Temporarily disable WP Rocket (and any other caching plugins) and clear the cache
      • Delete the Facebook for WooCommerce plugin and remove the Facebook for WooCommerce integration from your Business Tools
      • Reinstall the Facebook for WooCommerce plugin and reconnect to your page
      • Check if the Conversions API Gateway is enabled in your Ads Manager (for the relevant Pixel)

      Kind regards,
      Marija

      Plugin Support Marija

      (@marijastuntcoders)

      10 months, 2 weeks ago

      Hi @kostaslilis ,

      Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again, if you need any further assistance with the plugin.

      Kind regards,
      Marija

    Viewing 7 replies - 1 through 7 (of 7 total)

    The topic ‘CONVERSIONS API’ is closed to new replies.