Conversions API – Browser & Server Events Not Matching

  • Resolved empireprotege

    (@empireprotege)


    5 years, 8 months ago

    Hello, love your app.
    As they are soon to be killing off the pixel, I’m trying to go Conversions API with my store ASAP. Your app is the best and only one to do that with WooCommerce.
    I have it all set up correctly, but the matching from Pixel Events to Server-Side events is about 50% off. What’s the best way to fix this?
    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    5 years, 8 months ago

    Hello,

    In fact that is a pretty good score. We have an article that explains how matching works, what are the limitations and the real expectations: https://www.pixelyoursite.com/what-you-need-to-know-about-facebook-conversion-api-events

    Bottom line, matching will perform best for logged-in clients, and poorest for non logged-in visitors.

    Thread Starter empireprotege

    (@empireprotege)

    5 years, 8 months ago

    Thanks for the reply and helpful information.

    I have one more issue:
    I am getting errors on all of my WooCommerce Product Pages when I didn’t before installing this plugin.
    [Error: We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click.]
    (https://www.mauibath.com/shop/coconut-body-scrub/)

    Plugin Author PixelYourSite

    (@pixelyoursite)

    5 years, 8 months ago

    Hello,

    Thanks for installing our plugin.

    The GeneralEvent is a custom event we fire automatically on every page. It has some useful parameters and can help with Custom Audiences or Custom Conversions. You can disable it from the plugin’s main page. If fact, there are several automatic events you can control from there.

    Regarding the problem you noticed, I can’t replicate it. All events work fine on my end. Make sure you delete the cache, you don’t use an ad blocker, and you don’t test with an excluded role.

    papafrica

    (@papafrica)

    5 years, 8 months ago

    @empireprotege , is everything alright now? I am considering buying this plugin and wanted to make sure these errors are corrected.

    papafrica

    (@papafrica)

    5 years, 8 months ago

    @empireprotege , i wanted to contact you directly but your website https://empireprotege.com has no contact information. Could you get back to me please. email is [email protected]. I wanted to know if you have the premium version of the plugin and for us to do some win win collaboration together. Cheers.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Conversions API – Browser & Server Events Not Matching’ is closed to new replies.