Plugin Support
Jasmine (@hyenokian)
Dear @mattwhitler ,
Thank you for your topic.
Our Development Team checked your website and was not able to find your mentioned issue.
Have you changed the settings and activated the Detects users by Cookie type?
See the screenshot below:
Looking forward to hearing from you soon.
Thank you.
Yes I,v change it now to IP + COOKIE, pleas check again
Plugin Support
Jasmine (@hyenokian)
Dear @mattwhitler ,
Thank you for your reply.
For further investigation of you case, we would like to ask you to provide us with the following information:
Are you using a cache plugin or is your DB cached or not?
Do the users that are voting use the same internet or Wi-Fi?
Looking forward to your reply.
Thank you.
No I’m not using any cache plugin and it is impossible to voting users use same internet or WiFi, this is local information service and users are citizens of the city
Plugin Support
Jasmine (@hyenokian)
Dear @mattwhitler ,
Thank you for your reply.
Please contact us via this form , as we will need to ask for additional information for further investigation of the given case.
Thank you.
