CookieAdmin plugin blocks WordPress REST API and prevents saving pages/posts

  • Resolved nrgo

    (@nrgo)


    8 months, 1 week ago

    Hello,

    I am using the CookieAdmin PRO – Cookie Consent Banner plugin (Softaculous version) together with WordPress. When the banner is active, I cannot save or update pages and posts in the block editor. The editor shows the error:

    “Publishing failed. The response is not a valid JSON response.”

    Williams Thank you for your help.
    • This topic was modified 8 months, 1 week ago by nrgo.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support maheshmi

    (@maheshmi)

    8 months, 1 week ago

    Hi @nrgo

    Thank you for bringing this to our attention.

    Since you are using the Pro version of our plugin, we kindly request that you reach out to us via our official support channels to comply with WordPress guidelines: https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

    Please open a support ticket with our team at [email protected], and we’ll be happy to investigate this further for you.

    Plugin Support brijeshk89

    (@brijeshk89)

    8 months, 1 week ago

    @nrgo can you temporarily deactivate the Pro version and check if you face the same issue with only Free version running ?

    If yes please check the output of the Update page call from browser console -> Network -> Response tab.

    Plugin Support brijeshk89

    (@brijeshk89)

    8 months ago

    Hi,

    We were able to find the cause of the issue and have fixed the same. We have released CookieAdmin v1.1.1 which resolves this issue.

    Do let us know if you still face the issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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