Copy message layout broken when HTML mail format with attachment

  • Resolved XDomanX

    (@xdomanx)


    11 years, 7 months ago

    Hello.

    I have a little problem with your plugin. I’ve configured it to send HTML format messages. When I send a message without an attachment both messages are fine – main and a copy one. But when I select an attachment to be included with a message the main email is fine, but the copy one’s layout is broken. It looks like this:

    https://ww.wp.xz.cn/plugins/contact-form-plugin/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 7 months ago

    Hi,

    We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.

    Regards,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 7 months ago

    Hi,

    We kindly ask you to provide full-sized screenshots of the page, on which the email is fine and the layout is broken, as well as the sceenrshot of the email itself on the page, where the layout is broken.

    Regards,
    BestWebSoft Support Team.

    Thread Starter XDomanX

    (@xdomanx)

    11 years, 7 months ago

    https://app.box.com/s/a1gxv33bzefuiu3gt3ge

    Is that what you ask for? Screenshots from Gmail emails. Both messages where basically the same. The only difference was that one of them has been received from the form with an attachment included, the other one was from the form with no attachment.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 7 months ago

    Hi again,

    By the link you provided, we did not see any screenshots we asked you to provide. Thus, to solve your problem completely, could you please send us the screenshots we asked for in the previous message?

    Regards,
    BestWebSoft Support Team.

    Thread Starter XDomanX

    (@xdomanx)

    11 years, 7 months ago

    Sorry, my mistake. Try here:
    https://app.box.com/s/2rnwyyipo1ix797j2roo

    Please let me know if you need any further details about the problem.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    11 years, 7 months ago

    Hi,

    Unfortunately, it was impossible for us to reproduce this problem. Could you please specify your plugin and WP versions? Also, we kindly ask you to provide the screenshots of the plugin settings page.

    Which email address are your sending letters to? Furthermore, could you please provide a URL of your website? Since this data is confidential, maybe, it would be better if you created a private ticket on our support forum http://support.bestwebsoft.com/?

    Regards,
    BestWebSoft Support Team.

Viewing 6 replies - 1 through 6 (of 6 total)

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