Corrupt database

  • Resolved johannesdexera

    (@johannesdexera)


    2 years, 2 months ago

    We recently faced an issue on a client’s website where the database became corrupted, resulting in a crash with a “memory exhausted” error. After extensive troubleshooting, we identified that the problem was linked to the product categories. Strangely, simply editing and updating any of the categories resolved the issue.

    Has anyone else encountered a similar situation? Could the act of saving a category be somehow interrupted, leading to database corruption?

    Any insight would be helpful!

Viewing 2 replies - 1 through 2 (of 2 total)
  • carolm29 (woo-hc)

    (@carolm29)

    2 years, 2 months ago

    Hey there, @johannesdexera! Thanks for contacting us. I’m happy to help you.

    Do you mind sharing more details about the issue and your investigation so we can take a look?

    What error message did you get?
    What steps did you follow that resulted in finding out about the category issue?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    anastas10s

    (@anastas10s)

    2 years, 2 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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