Hi @renier8 this code is generated by the plugin. Try to edit any follow-up e-mails, there’s an option for auto generating coupon codes.
Thank you very much.
I did a test. I activated the follow-up template and set abandon time to 5 min.
But nothing came through.
Do you have any advice?
Thank you.
Hi – it came through – just took a little longer.
Thank you
Renier
Hi.Only the one came through, I’m afraid.
I have tried several times but no luck.
Do you have suggestions please?
Thank you.
Renier
Hello @renier8,
Thank you for reaching out to us.
It seems that you have sent the test mail hence you have received the ‘Dummy Coupon’.
If you want to see in realtime you can abandon the cart with your email address.
Let us know if you have any questions.
Hi
Thank you for your reply.
I did a real time test with a separate user login and abandon the cart, but there is no email (reminder) coming through.
The dummy-test worked once yesterda, but does not work today after a few attempts.
Let me know what else I can try.
Thank you.
Renier.
