Zee
(@doublezed2)
Hello AzureDesigns,
Thank you for contacting WooCommerce support.
I understand you’re trying to limit a coupon to one use per user, but it’s being used multiple times by guests who aren’t logged in.
Please edit the coupon and share screenshots of its settings with me. You can upload the images using Snipboard.io and share the links here.
Once I’ve reviewed the configuration, I’ll be in a better position to guide you on how to handle coupon usage for guest users.
In the meantime, I recommend reviewing this documentation for more details on usage restrictions:
Coupon Management – Usage Restriction
Looking forward to your response. 🙂
Hi Zubair
Apologies for the delayed response. Yes, you understand correctly. Here are the screenshots.
https://snipboard.io/lno9BU.jpg
https://snipboard.io/AvVIxJ.jpg
https://snipboard.io/0NBHcj.jpg
Hi @azuredesigns,
Thank you for sharing the screenshots. That helps clarify the setup.
You’re right in observing that the “Usage limit per user” setting in WooCommerce only works when a user is logged in, since it relies on the customer’s account or billing email to track usage. Unfortunately, WooCommerce does not currently restrict coupon use based on IP address, card number, or other guest-specific identifiers out of the box. This means that guests can reuse a coupon multiple times if they’re not logged in, as there’s no persistent identifier to tie them to a previous use.
If your client prefers to keep guest checkout enabled, I’d recommend exploring a more advanced coupon management solution such as the Better Coupon Box for WooCommerce plugin: https://ww.wp.xz.cn/plugins/better-coupon-restrictions/
This type of plugin can offer additional control, such as restricting coupons by IP, cookie, or custom conditions, even for guest users.
Hi LovingBro
Thank you for your feedback.
Is Better Coupon Box for WooCommerce a plugin that would replace WooCommerce Coupons or is it just an add on to assist with restrictions? Their website doesn’t really explain this.
The reason I’m asking is that we purchased Discount Rules for WooCommerce Pro but it is not compatible with WooCommerce All Products for Subscriptions. So the customer would receive the subscriptions discount plus the new coupon discount and eventually get 25% off set products. Which is obviously not what my client wants.
Hi there!
I can understand your concern, so let me clarify this. Better Coupon Box for WooCommerce doesn’t replace the core WooCommerce Coupons system—it acts as an add-on that extends the default functionality by adding more advanced restriction options. However, I understand that their documentation might not clearly outline all the features or limitations.
As for compatibility with WooCommerce All Products for Subscriptions, this plugin is not specifically designed for subscription-based products, so you’ll need to test how it works in that context. Since you’re facing compatibility issues with Discount Rules for WooCommerce Pro, you might encounter similar challenges when using Better Coupon Box with subscription-based products.
For more details, I would suggest contacting the plugin support directly here: Better Coupon Box Support.
Alternatively, you can achieve your goal through customization. I can recommend WooExperts and Codeable.io as options for getting professional help. Alternatively, you can also ask your development questions in the WooCommerce Community Slack as custom code falls outside our usual scope of support.
Thank you Shahzeen, this is very helpful. I will check this as resolved. Thank you to all of you for your assistance with this!
Hi @azuredesigns,
You’re most welcome, and I’m really glad we could help clarify things for you. It’s great to hear this was helpful and that you’ve marked the thread as resolved.
If you’ve found our support helpful, we’d love it if you could leave a quick review here: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post
Thanks again, and don’t hesitate to reach out if anything else comes up!
