Hi @waqasnu1
That is very strange. There shouldn’t be a section 0!
I’m sorry you’re running into this issue!
Can you please provide us with your System Report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/ and a screenshot of what the lessons look like inside the builder itself?
Let us know if you have any questions on attaching the system report!
All the best,
Hi Natalie,
Thanks for the response.
Here is the system report
https://docs.google.com/document/d/1vUhkcHYMfemndmszYVxhCWwzqpzh1EdopcqJ_nAqhAI/edit?usp=sharing
Here are the screenshots
1. You can clearly see lessons are attached to the course with the Section named “Courses”
https://drive.google.com/file/d/11OujzBpMsuA3vYHyB4MTAeuD1B2eS7ZI/view?usp=sharing
2. Same lesson frontend is showing the message “This course does not have any sections.”
https://drive.google.com/file/d/1HLy1wmLokKaj8aZvs8YeJBBhxKYozrLe/view?usp=sharing
3. Same lesson backend is showing that lessons are attached to the course but with Section 0 instead of Section 1
https://drive.google.com/file/d/1XxCUThhkIkbOwCSDhHZqMC08E8IGR83l/view?usp=sharing
4. Course builder for that course is showing nothing, it is totally empty even though lessons on edit mode are showing that they are attached to the course
https://drive.google.com/file/d/10UPOITpbcBE3wu2Zy7sKOyoYiTimyVB8/view?usp=sharing
Let me know if all the things above make sense or still need explanation.
Thanks
Were you able to check my above message?
Thanks
Hi @waqasnu1
Thank you for the screenshots!
How were the lessons attached to the course? Was this done in the builder itself but now that content has disappeared?
Was this course cloned at any point or exported from another site?
If you add the section and the lessons back in the builder and save, does the content remained saved or does it disappear again the next time you open the builder?
If you can let us know the closest recreation steps you can find we can look into recreating the issue locally as well!
Let us know if you have any further questions!
All the best,
Hi, thanks for the reply,
Here are the answers
Lessons are created while using the course builder. So yes it was done in the builder itself but they do not show in the builder now. Strange thing is that the lessons area shows the course each lesson is attached but it does not appear in the course builder.
No, they are not imported or cloned.
In order to add them again, I have to launch course builder again but this way it does not attach existing lessons instead it clones those same lessons again so creating duplicate lessons. Meaning the course in the backend considers lessons as attached but does not show in the builder that’s why it clones the lessons while attaching those same lessons again to the course.
Thanks
Hi @waqasnu1
Thank you so much for this clarifications.
This sounds like there is a plugin conflict that is interfering with the course builder.
If you have a staging site where this issue is replicated we recommend using that site to figure out where the conflict is coming from!
We have the steps for locating conflicts here: https://lifterlms.com/docs/troubleshooting-with-lifterlms/#disable-plugins
If you have any questions on this process please let us know!
All the best,
