Hello @bocinet.
We are working on this issue. It is our first priority right now. We will contact you as soon as possible to inform you of a solution or to ask for more information.
@bocinet , we need additional details about your website. Please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.
Hello @bocinet
We’ve resolved the issue on our side. Please install the updated version of the plugin from the link below and check if everything is working as expected: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip
How to install the plugin manually:
https://cleantalk.org/help/install-wordpress
Please let us know if everything is working properly now.
Hi Vadim,
I installed the fix, but still crashes the whole site with the same behavior.
Any ideas?
Sorry to hear that, @bocinet 🙁
If you haven’t already, please contact us via our private Ticket System so we can investigate this more deeply: https://cleantalk.org/my/support/open
If you’ve already submitted a ticket earlier, please send us a follow-up there with the latest details. We’ll do our best to sort this out quickly.
Hello @bocinet,
Since we’ve asked to continue the investigation via our private Ticket System, I’ll go ahead and mark this topic as resolved. If you haven’t reached out yet, you can do so here: https://cleantalk.org/my/support/open — we’ll be happy to help further.
