Unreliable. Especially Pro.
-
Events Calendar (and Pro) used to be spectacular, and was in our defaults for every client that even thought about needing a calendar. We excitedly promoted them for more than a decade, and loved being able to really make calendars look like the site, rather than just a plugin.
But, Ever since Modern Tribe sold them off, it has been UTTER CRAP. When they moved to the new version of pro (version 6+), it broke so many things and cost us incalculable time diagnosing, fixing and apologizing to clientele that we stopped using it, unless clientele required it. While they have fixed some of the bugs, it is slow, buggy, temperamental, and scares us every single time there is an update. They don’t appear to test anything anymore. They rely on all of us to beta test for them. The fact that they still don’t understand that some people move out of Pro because their needs change, but then the site breaks because their update scripts see Pro history and don’t know how to continue without it. That is a complete game ender for us now that we see how they handle it.
They keep making changes that break other necessary ECP plugins, like Event Page Builder. It will KILL a site running both. It grinds a site to a halt and will end up making the site unusable for both end users and admins.
If I could give them a ZERO, I would. Their buggy crap costs clients. Their support only does what is absolutely critical, and fail to realize the new 6 Pro platform is a flipping mess, and needs to be thrown out and replaced. They had the absolute best calendar platform for WordPress. We paid a fortune to them over the years and would have continued to do so, if they actually took responsibility for the disaster that is the 6 Pro platform, and actually fixed the core of it that is causing issues. And, they have the audacity to keep raising prices, with the Pro version being a mess. We are at the stage of wishing we had NEVER even started using them in the first place.
-
@abzlevelup I appreciate your quick response and reiterating our concerns. It is not always easy to open up about challenges, but at the same time, that has been the same message being re-articulated for a year now. At some point, something has to be done to change the pattern. As agencies, developers, we are your front line. We get those 3am calls/text messages, too. We have to justify why we still keep EC (and ECP) platform as an option. We have to apologize for organization’s sites failing and becoming slower than an Apple ][ running Blender. Friday was probably the last straw for us. We are most likely going to lose a really good client today, and not for our work, but instead because the site is unstable and unreliable.
We’re done hearing the same stuff from TEC. We want to hear publicly what you are going to do about it for everyone using EC and ECP. We want to see you firmly commit to truly fixing the platform from the foundational aspects that keep failing it. We want to see you stop raising prices on anything, UNTIL you show your platform is worth it. Right now, it is not.
So, @abzlevelup, I think I missed your last response.
I take an issue with your statement that things should continue to work if you continue to use the Premium version of the plugin. The reality is the Pro version is the reason we stopped recommending and using it, but then when you made it near impossible to roll back from Pro to Standard, and the 6.x release dropped, it BROKE sites. Your answer is to continue to use Pro. Is this to say that once you have Pro, you can never go back to Standard? If so, that needs to be disclosed in big, bold letters when an organization purchases Pro licenses.
I will reiterate what I said a few posts back. We are sick and tired of words only. And, while the poster that you deleted from this thread earlier may have been a little less than professional, the core of his argument is why people are turning on the whole Events Calendar ecosystem.
You used to be the best, without anyone even close. You had the market cornered, but the increases in price, while the quality of the software plunged made it impossible for many of us to make a case for you. At present, anyone that has ever had Pro that is considering rolling-back to Standard dare not, because it DOES NOT WORK reliably or smoothly. In the mean time, I DO NOT recommend the Standard, nor the Pro plugin in any way, shape or form. So, it leaves many of us dangling mid-air, because we are stuck between releases that we cannot update, despite vulnerabilities and desire to stay current.
The topic ‘Unreliable. Especially Pro.’ is closed to new replies.
