crashes since update

  • Anonymous User 15325940

    (@anonymized-15325940)


    3 years, 11 months ago

    Anyone else? Since the update, I get a critical error. Can’t use it anymore, had to downgrade.

    • This topic was modified 3 years, 11 months ago by Anonymous User 15325940.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Paul

    (@paultgoodchild)

    3 years, 11 months ago

    So you get an error and don’t even consider leaving a support request so we can at least try to fix it?

    Instead you leave a crappy 3* review? Not very helpful. But hope you’re getting value from our work none-the-less!

    Thread Starter Anonymous User 15325940

    (@anonymized-15325940)

    3 years, 11 months ago

    Paul, this is the support forum, so I guess this is the right place.

    I am happy to leave a support request – but how?

    On your website, you only offer support for two products: iControl and Shield. I did not find a way to directly contact your support team that deals with this particular plugin.

    Usually, people who may have encountered a similar behavior are helpful or have had a similar experience, that’s why the support forum here is probably a good place to start.

    I do appreciate your work, don’t get me wrong, but it seems that since the update the plugin does need some more testing.

    If I can help you to fix it, I am happy to help.

    • This reply was modified 3 years, 11 months ago by Anonymous User 15325940.
    Thread Starter Anonymous User 15325940

    (@anonymized-15325940)

    3 years, 11 months ago

    By the way – mea culpa. I just noticed that my message was posted in the review section! That is my fault, I have no idea why that happened. I’ve just realized that now. My apologies. I will correct that and move it to the support forum.

    I am very sorry about that.

    Paul

    (@paultgoodchild)

    3 years, 11 months ago

    Heya, no problem. It’s a mistake that can happen – it’s not uncommon either for drive-by reviews when there’s an error. I’ll jump on to the support request I saw you’ve put there give a few pointers so we can capture what the error is exactly.

    Thanks for getting back!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    3 years, 11 months ago

    This was posted as a review; I’ve moved it to the support area. Please do not use reviews to get support.

Viewing 5 replies - 1 through 5 (of 5 total)

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