Updating from 1.7.3. to 1.7.5. crashed my site

  • Resolved Moxtell

    (@moxtell)


    1 year, 3 months ago

    After updating a few plugins – and also Burst Statistics – from version 1.7.3. to 1.7.5. my site crashed. I did get a connection error and redirected to 127.0.0.1 – and later a 500 error. I made a complete restore and tried updating one plugin at the time, and it looks like the Burst Statistics made it crash. I can´t figure out why…Any clues?

    • This topic was modified 1 year, 3 months ago by Moxtell.
    • This topic was modified 1 year, 3 months ago by Moxtell.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Hessel de Jong

    (@hesseldejong)

    1 year, 3 months ago

    Hi @moxtell,

    Sorry to hear you are encountering this issue.

    I have a few questions:
    – Do you have error logging enabled? If so, is there any information about this crash?
    – Are you a pro user? (We encountered some issues with Pro, but the WordPress forums have been silent after the release of 1.7.5. If you are a pro user can you send us an email to support[at]burst-statistics.com. We are not allowed by the forum rules to help with Pro issues.

    Kind regards,
    Hessel

    Thread Starter Moxtell

    (@moxtell)

    1 year, 3 months ago

    Hi Hessel

    Tried to delete this post. I found out: the issue was not related to Burst Statistics at all, but to a security firewall plugin, that behaved different after updating WP to 6.7. I reset the plugin and now it all works fine. So all good now – and I apologize for any inconvenience.

    Best regards

    Morten

    Plugin Author Hessel de Jong

    (@hesseldejong)

    1 year, 3 months ago

    Hi @moxtell,

    No worries! We’re here to help! Even when sometimes Burst does not seem to be the issue.

    If you have any other questions or issues let us know and we’ll help!

    Kind regards,
    Hessel

Viewing 3 replies - 1 through 3 (of 3 total)

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