Create a Department (Feature) | ww.wp.xz.cn

Resolved Ken Ng
(@kenng87)

8 years, 11 months ago

It would be great if we are able to create a department and assign a support staff into it.

Any idea if you’re on this track ? 🙂 Nice plugin anyway!

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author smartcat
(@smartcat)

8 years, 11 months ago

Hi there,

The ticket categories can be used for listing departments. You can re-name “category” to anything you like, then add your departments.

We already have a feature planned which allows for automatic ticket routing based on ticket category. https://github.com/smartcatdev/support-system/issues/32

For a full list of planned features, see here: https://github.com/smartcatdev/support-system/labels/feature

Plugin Author smartcat
(@smartcat)

8 years, 11 months ago

You can leave a plugin star-rating here: https://ww.wp.xz.cn/support/plugin/ucare-support-system/reviews/

Ratings are very appreciated ! thank you

jano2165
(@jano2165)

8 years, 10 months ago

Is it possible to add a feature to manage the sequence of the department groups like which is first, second etc etc similar to drag and drop feature inside that window?

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Create a Department (Feature)’ is closed to new replies.

3 replies
3 participants
Last reply from: jano2165
Last activity: 8 years, 10 months ago
Status: resolved