Hi there!
I can understand your concern, To assist you further can you confirm you’ve followed the set up as described in our guide here? Kindly note only a user with an Admin or Shop Manager role can create shipping labels with a payment method added to their respective WordPress.com account or by adding a new payment method as suggested here.
If the issue presist even after following all steps mention in above articles. Could you please try to clear your browser cache and site cache and see if that resolve the issue?Also, please make sure all the conditions mentioned here are fulfilled. https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#section-16
If you still facing the same issue, could you please go to WooCommerce > System Status > WooCommerce Shipping & Tax and here enable debug and/or logging.
After that, please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Once we have more information, we’ll be able to assist you further.
Hi there!
I’m just following up—since we haven’t received any updates, I’ll resolve this for now. Let us know if you need anything in the future!
