Create new plan failed | ww.wp.xz.cn

Resolved Younes
(@vanbom)

3 years, 5 months ago

Hi
I just installed the plugin, and I can’t create a new plan.
The errror is :

WordPress database error Unknown column ‘user_role’ in ‘field list’ for query INSERT INTO wp_ppress_plans

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Ibrahim Nasir
(@ibrahimkh4l33l)

3 years, 5 months ago

Hello 👋🏽

Please go to ProfilePress>>Settings>>Global and click on the “Fix Database” button.

You can try the plan creation afterward.

https://profilepress.com/article/database-tables-repair/

Regards

Thread Starter Younes
(@vanbom)

3 years, 5 months ago

hi @ibrahimkh4l33l and thank your quick react.
i did it .
and the table exists , but the column ‘user_role’ can t see it in table structure

Plugin Support Ibrahim Nasir
(@ibrahimkh4l33l)

3 years, 5 months ago

Please open a ticket via https://profilepress.com/support so we can investigate this further.

Best
Thread Starter Younes
(@vanbom)

3 years, 5 months ago
@ibrahimkh4l33l

I must fill a Purchase License key to submit a ticket.
but i’m using the free plugin.
- This reply was modified 3 years, 5 months ago by Younes.
Plugin Support Ibrahim Nasir
(@ibrahimkh4l33l)

3 years, 5 months ago

Please use the presale form.

We offer support to both free and paid users.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Create new plan failed’ is closed to new replies.

7 replies
2 participants
Last reply from: Ibrahim Nasir
Last activity: 3 years, 5 months ago
Status: resolved